Jessie Crognale
Mount Dora,FL
Summary
Proactive and customer-focused, with a proven track record at Bob Evans Restaurant for enhancing guest satisfaction through exceptional service and efficient POS operation. Skilled in multitasking and fostering positive relationships, I excel in fast-paced environments, demonstrating a strong work ethic and exceptional customer service. Successfully trained new hires, underscoring my commitment to team growth and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Bob Evans Restaurant
02.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Associate
The Salted Fry
01.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista Shift Lead
Village Coffee Pot
01.2021 - 12.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
High School Diploma -
Mount Dora Highschool
Mount Dora, FL05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Food running
- Supply restocking
- Table bussing
- Guest seating
- Server training
- POS operation
- High energy and stamina
Certification
Photoshop Certified
Timeline
Server
Bob Evans Restaurant
02.2024 - 11.2024
Associate
The Salted Fry
01.2023 - 01.2024
Barista Shift Lead
Village Coffee Pot
01.2021 - 12.2021
Photoshop Certified
High School Diploma -
Mount Dora Highschool
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