Jessie Cuthrell
Dobson,United States
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NC Farm Bureau Mutual Insurance
Dobson, NC
09.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Insurance Agent
Pruitt Insurance
Mount Airy, NC
07.2022 - 09.2024
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Advised customers on the best ways to minimize risks associated with their assets.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Responded to customer inquiries and problems to promote great service.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Representative
NC Farm Bureau Mutual Insurance
Pilot Mountain, NC
06.2014 - 07.2022
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Accounting
Surry Community College
Dobson, NC06-2015
High School Diploma -
Pamlico County High School
Grantsboro NC06-2009
Skills
- Customer service
- Billing procedures
- Payment processing
- Customer relationship management
- Database management
- Insurance policies
- Time management
- Product knowledge
- Assertiveness
Certification
- Property & Casualty Licenses
Timeline
Customer Service Representative
NC Farm Bureau Mutual Insurance
09.2024 - Current
Insurance Agent
Pruitt Insurance
07.2022 - 09.2024
Customer Service Representative
NC Farm Bureau Mutual Insurance
06.2014 - 07.2022
Associate of Science - Accounting
Surry Community College
High School Diploma -
Pamlico County High School
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