Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessie Dean

Delaware,Ohio

Summary

To obtain a position with your company, with a mission that represents a team atmosphere with a strong commitment to outstanding customer service. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions.

Overview

31
31
years of professional experience

Work History

Office Mangager

Delaware Family Dental
Delaware, OH
04.2019 - 09.2024
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Assisted in training new employees
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies and scanning documents
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Processed referrals to specialists when required by the dentist.
  • Provided support with front office duties such as photocopying documents
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Payroll
  • Knowledge of Quick Books
  • Posted insurance payments
  • Sent Predeterminations to insurance companies to verify coverage for procedures

Scheduling Coordinator

Advanced Eye Care
Delaware , OH
04.2018 - 04.2019
  • Responsible for managing schedules and daily production goals. Greeting patients, answering multiple phone lines. Confirming appointments. Treatment planning. Checking in cases. Recall letters.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.

Scheduling Coordinator

Dental Alternatives
09.2013 - 04.2018
  • Responsible for effectively managing both the Doctor and Hygiene schedules while meeting or exceeding daily production goals
  • Greeting patients, answering multiple phone lines, scheduling and confirming appointments
  • Predeterminations and treatment planning and explaining to patients
  • Checking in all lab cases, knowledge of billing questions and coding insurance claims

Whittaker Dental
Columbus, Ohio
07.2005 - 04.2013
  • Three dentists
  • Premier Pro Software 2005-2006
  • Certified in Dentrix 2007-Present
  • Scheduling appointments, confirming calls, building treatment plans and reviewing with patients
  • Sending predeterminations
  • Answer 5 phone lines
  • Greeting patients
  • Have knowledge of Microsoft Word, Excel and Outlook Express
  • Knowledge of billing questions and coding and insurance claims
  • Checking lab cases, maintaining production after cancellations for both the dentist and hygienists, printing out of daily reports

Making Waves Hair Design
Columbus, Ohio
01.1994 - 01.2004
  • Answering multiple phone lines, scheduling for 18 hair designers and nail technicians, greeting and announcing clients, confirming appointments, light cleaning and laundry for the salon

Education

High School Diploma -

Oklahoma City

Skills

  • Customer Service
  • Administrative Support
  • Financial Tracking
  • Scheduling
  • Organizational Skills
  • Customer Relations
  • Payroll and budgeting

References

References upon request

Timeline

Office Mangager

Delaware Family Dental
04.2019 - 09.2024

Scheduling Coordinator

Advanced Eye Care
04.2018 - 04.2019

Scheduling Coordinator

Dental Alternatives
09.2013 - 04.2018

Whittaker Dental
07.2005 - 04.2013

Making Waves Hair Design
01.1994 - 01.2004

High School Diploma -

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Jessie Dean