Jessie Desjardins

• Merged all US and Canada business units under the Financial Business Solutions Department, overseeing a team of 15+ professionals. Demonstrated strong leadership, strategic designing planning and implementation of High Radius Systems to streamline processes across all business units.
• Designed and developed an electronic BOL (bill of lading) project, mitigating over one million dollars in lost revenue in the first year.
• Improved logistics processes to create lean operations while meeting customer requirements, emphasizing efficiency and customer-focused leadership.
• Created and delivered PowerPoint presentations for executive meetings, enhancing communication of key project updates, defining revenue loss trends, and improvements needed to deliver KPI's.

• Led the compliance, supply chain and logistics teams, to reduce deduction inflow by 50% two years in a row, increasing the win rate from 65% to 80%, improving processes and optimizing performance.
• Implemented strategies that improved overall department performance, resulting in a 20% increase in operational efficiency and a 15% reduction in costs.
• Developed and maintained comprehensive documentation of compliance procedures and policies.
• Developed and deliver training programs related to compliance topics for employees at all levels within the company.
• Reduced compliance deduction balances over 365 days by developing escalation and settlement procedures.
• Foster a collaborative team environment by setting clear goals and empowering individuals to take ownership of their tasks. Encouraged open communication and provide support, resulting in a motivated team that consistently meets and exceeds performance targets.

Promoted from Assistant Accounts Receivable Manager to Compliance Specialist in 2016 and then to Sr. Compliance Specialist in 2017.

• Led cross-functional collaboration efforts, developing workflows for new account setup, vendor guide reviews, negotiations, and implementation
• Established collaboration with the onboarding team to oversee new account setup and contract review, mitigating future deductions.
• Developed a customer scorecard with a team of experts to ensure customers met company P&L expectations.
• Implemented an automated system for tracking and analyzing chargebacks, aimed at minimizing future accounts receivable losses.
• Ensured reduction of value added services by maintaining direct oversight of cost savings.
• Served as the key point of contact for all vendor guide updates, cross-functional notifications, and lean process implementation at US distribution and international manufacturing plants.

• Planned, evaluated, implemented, and improved all functions and processes while transitioning the business to a new server and software
• Advised senior management on best practices related to collections policies.
• Drafted legal documentation to process debtors in court.
• Completed investigations of customer accounts and payment histories.

Promoted to Senior Customer Account Analyst in 2008

• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Monitored aging reports to prioritize collection efforts and reported to management.