Jessie Dicker
Herculaneum,MO
Summary
Capable Security Access Specialist dedicated to providing superior support for multiple clients and service lines. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Security Access Specialist
Hicuity Health
08.2016 - Current
- Verified clinicians license/privilege eligibility to gain access to various facility EMR's.
- Addressed and resolved clinician access issues to the EMR's.
- Provided excellent customer service to facilities and clinicians during various phases of go-lives.
- Facilitated communication between clinicians and facilities when needed.
- Followed document protocols to safeguard confidentiality of user information.
- Managed several service lines and ensured proper clinical coverage for patient safety.
Receptionist
Various Medical Offices
01.2012 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts -
Jefferson College
Hillsboro, MO05.2009
Skills
- Clients Needs Assessment and Support
- Client Confidentiality and Data Security
- Resolving Problems
- Building Rapport and Credibility with Clients
Timeline
Security Access Specialist
Hicuity Health
08.2016 - Current
Receptionist
Various Medical Offices
01.2012 - 01.2016
Associate of Arts -
Jefferson College
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