Jessie Endriss
Canby,Oregon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Methodical and detail-oriented team player that works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Office Manager
Leviat
07.2013 - 11.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created and issued Purchase Orders for items consumed in plant and received goods into ERP
- Worked with plant management and coordinated with Procurement to buy local raw materials for production
- Coordinated with Supply Chain to ensure materials met inventory demand requirements
- Prepared and reviewed inventory and financial reports for accuracy for monthly auditing; worked with a variety of departments
- Vendor management and point of contact for local contracts, including: uniforms, cleaning services, vending services, temp agencies, copier services, etc.
- Input and validated production hours into ERP system
- Fielded inquiries from internal and external customers regarding plant availability, capacity and product questions.
- Worked with plant leadership to provide ongoing plant support and communication
- Served as community outreach liaison for plant and coordinated activities in conjunction with plant leadership
- Prepared and distributed company reports and communications as needed
- Ordered and maintained office and break room supplies
- Served as HR liason worked with Corporate HR and Plant Leadership to handle internal employee issues. Including but not limited to payroll issues/questions, behavioral issues, benefit issues/questions, conducted investigations when necessary
- Worked with Corporate Accounting on Accounts Payable Invoice Discrepancies i.e. pricing issues, quantity issues, incorrect items.
- Reviewed plant timecards daily/weekly; corrected punches when necessary; reviewed off shift differentials for accuracy; reviewed vacation/sick time for accuracy; reviewed OR payroll taxes for accuracy. Worked with Corporate HR and Payroll when discrepancies arose.
- Basic knowledge of Oregon payroll laws including sick time; paid leave Oregon
- Shipping/Receiving Administration
- Inventory Control Administration
- Production administration
Pricing Administrator / Vendor Group Administrator
NTP Distribution
10.2001 - 03.2013
- Supported successful product launches by working closely with cross-functional teams to establish competitive prices that met target margins.
- Reduced pricing discrepancies by diligently monitoring and updating pricing data in the system.
- Fostered strong relationships with key stakeholders including suppliers, customers, sales representatives, and internal departments to facilitate smooth communication throughout the pricing process.
- Increased efficiency within the Pricing Department by identifying areas for process improvement through regular reviews of workflows.
- Streamlined the pricing process by developing and maintaining efficient tools and templates for regular price updates.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Visited customers to stock retail shelves and document inventory levels.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Ensured accurate invoicing through meticulous review of customer contracts, purchase orders, and pricing agreements.
Customer Service Rep / Data Entry Specialist
NTP Distribution
09.1998 - 10.2001
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Assisted management with ad hoc projects requiring advanced research skills or complex problem-solving abilities as needed.
- Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Education
High School Diploma -
Canby High School
Canby, OregonSkills
- Supply Management
- Inventory Control
- Customer Service
- Administrative Support
- Human Resources
- Policy Implementation
- Clear oral/written communication
- Excellent multi-tasking ability
- Process Improvement
- Teamwork and Collaboration
- Professional Demeanor
- Excellent Communication
- Policy Development
- Adaptability and Flexibility
- Problem-Solving
- Data Entry Expertise
- 10,0000 KPH
- 55 WPM
- Microsoft Office
Timeline
Office Manager
Leviat
07.2013 - 11.2023
Pricing Administrator / Vendor Group Administrator
NTP Distribution
10.2001 - 03.2013
Customer Service Rep / Data Entry Specialist
NTP Distribution
09.1998 - 10.2001
High School Diploma -
Canby High School
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