Jessie Ferreira
Hollywood,FL
Summary
Accomplished Store Manager and Meat Department Clerk with a proven track record at Publix and Five Guys, excelling in customer service and food safety compliance. Demonstrated ability to manage inventory, enhance team performance, and foster strong customer relationships. Hardworking and detail-oriented team player with strong organizational skills eager to secure Seafood Specialist/Meat Cutter position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Meat Department Clerk
Publix
12.2017 - Current
- Providing premiere service to guests. Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Collaborated with team members to efficiently and effectively complete daily tasks
- Prepared attractive displays that showcased the variety of meats/seafood available.
- Utilized tools safely while maintaining a clean work area.
- Managed inventory levels through counts, proper ordering and FIFO, minimizing waste and optimizing freshness.
Store Manager
Five Guys
01.2014 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upkeep a positive work environment by cultivating strong relationships between staff through team meetings and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including expense tracking, and accurate record-keeping.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL05.2013
Skills
- Customer Service
- Food Safety Compliance and Quality Control
- Teamwork
- Order Fulfillment
- Communicative, Adaptable, Time Management and Reliable
Timeline
Meat Department Clerk
Publix
12.2017 - Current
Store Manager
Five Guys
01.2014 - 12.2017
High School Diploma -
Hollywood Hills High School
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