Jessie Filipino
Doha,DA
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 15 years.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Radar System Engineer
Leonardo S.p.A
01.2020 - Current
- Deployed and Set-up of Radars at QEADF (Qatar Emiri Air Defense Force) remote sites.
- Operates and monitor system at MRCC (Main Radar Control center) and ARCC (Alternate Radar Control center)
- Managed and carry out Preventive and corrective maintenance on scheduled time.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Maintained compliance with industry regulations by implementing stringent security measures across all network devices and systems.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Analyzed logs to determine root cause of Radar System breakdowns.
- Created comprehensive reports for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Telecommunications Product Specialist
Salam Technology
06.2009 - 12.2019
- Configured and programmed different kinds of Radios (Hand held and Mobile) using CPS (Customer Programming Software).
- Diagnosed faulty radios sent by customers and provide technical report with cost of repair for customer approval.
- Maintained complete database of customer's purchased radios along with warranty expiration.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Worked closely with marketing teams to design eye-catching promotional materials that drove consumer interest in products.
- Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
- Increased market share by identifying new opportunities through comprehensive competitor analysis.
- Successfully drove adoption rates of new products among existing clients by showcasing added value and benefits over previous offerings.
- Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Organized events/roadshows to generate Leads and promote latest products.
- Developed strong in-depth vertical market knowledge so that unique solution can be achieved.
- Engaged with AM’s (Account Managers) to align in providing engineering support.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated BoQ (Bill of Quantity) based on customer preference.
- Proactively visits customer, know their challenges and identify suitable solution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Radio Communications Specialist/Technician
Contel Communications
02.2008 - 05.2009
- Collaborated closely with organizational leadership to develop strategic plans that leveraged the capabilities of modern radio technology while minimizing potential risks.
- Played a crucial role in emergency response efforts by establishing reliable lines of communication during critical situations.
- Maintained up-to-date knowledge of industry trends to provide expert advice on emerging technologies and best practices in radio communications.
- Managed inventory of radio communication equipment, ensuring timely repairs and replacements.
- Optimized signal quality with regular testing of communication systems and devices.
- Developed customized communication plans for diverse clients, ensuring optimal performance.
- Improved radio communication efficiency by implementing advanced technological solutions.
- Collaborated with cross-functional teams to design effective communication strategies for complex projects.
- Reduced downtime due to technical issues by creating preventative maintenance schedules for all essential communication systems and devices.
- Led training sessions on radio use and protocols, increasing user competence and safety awareness.
- Ensured compliance with NTC regulations through meticulous monitoring of frequency usage and licensing requirements.
- Conducted site surveys to determine optimal locations for radio equipment installations.
- Streamlined communications by integrating digital systems into existing analog infrastructures.
- Contributed to a safer work environment by promoting the importance of proper radio communication etiquette and adherence to established protocols.
- Provided exceptional customer service through prompt resolution of client concerns related to their radio communications needs.
- Enhanced system reliability by maintaining and troubleshooting radio equipment.
- Coordinated with external vendors to procure high-quality equipment at competitive prices, optimizing overall budget allocations for the department''s communications resources.
- Evaluated the performance of new equipment through extensive field testing, providing valuable feedback for future improvements.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Maintained accurate documentation of messages transmitted and received.
- Completed inspections, followed maintenance schedules and completed repairs.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Documented and processed incoming messages over communication systems for supervisor review.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Maintenance Technician (Team Leader - PVD Section)
AUO Corporation
02.2005 - 01.2008
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Collaborated with team members and assigned them to complete larger tasks efficiently.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Developed and implemented strategies to improve maintenance processes.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Optimized resources usage, coordinating maintenance schedules across multiple departments to reduce conflicts.
- Elevated team morale by fostering open communication channels among colleagues during challenging situations.
- Implemented cost-saving measures by identifying opportunities for energy efficiency improvements.
- Achieved increased reliability through consistent adherence to manufacturer''s guidelines for equipment maintenance.
- Streamlined workflow by optimizing equipment layout and arrangement in the facility.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Wrote and revised maintenance procedures.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of The East
Caloocan, Philippines04.1999
Skills
- Troubleshooting
- Hardware and software installation
- System Engineering
- Technical Support
- Project Management
- Systems Analysis
- Hardware Configuration
- Compliance Management
- Programming
- Application support
- Data Analysis
- Configuration Management
- Proficient in MATLAB
Accomplishments
- Achieved customer satisfaction by completing design and deployment of MotoTrbo System at Al Morjan Plaform (Offshore Project) with accuracy and efficiency.
- Delivered 2000 Radios (programmed and configured) to the customer for an International sports event.
- Collaborated with team of 15 engineers in the development of Low level Radar System.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified WAVE3000 Technical Professional, Motorola Solutions - 2018
- Certified WAVE3000 Sales Professional, Motorola Solutions - 2018
- Certified Tetra Radio System Technical Associate, Motorola Solutions - 2018
- Certified PCR-TRBO Technical Associate, Motorola Solutions - 2018
- Electronics and Communications License - 1999
- Certified ITRS and DTS Test Equipment, DisTek Italy - 2022
Languages
Tagalog
Native language
English
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Radar System Engineer
Leonardo S.p.A
01.2020 - Current
Telecommunications Product Specialist
Salam Technology
06.2009 - 12.2019
Radio Communications Specialist/Technician
Contel Communications
02.2008 - 05.2009
Maintenance Technician (Team Leader - PVD Section)
AUO Corporation
02.2005 - 01.2008
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of The East
- Certified WAVE3000 Technical Professional, Motorola Solutions - 2018
- Certified WAVE3000 Sales Professional, Motorola Solutions - 2018
- Certified Tetra Radio System Technical Associate, Motorola Solutions - 2018
- Certified PCR-TRBO Technical Associate, Motorola Solutions - 2018
- Electronics and Communications License - 1999
- Certified ITRS and DTS Test Equipment, DisTek Italy - 2022
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