Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessie Finocchi

Buckeye,AZ

Summary

Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Launch Branch Manager

Grameen America
01.2023 - Current
    • Maintained friendly and professional customer interactions.
    • Assessed employee performance and developed improvement plans.
    • Engaged employees in business processes with positive motivational techniques.
    • Complied with regulatory guidelines and requirements.
    • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
    • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
    • Examined customer loan applications for loan approvals and denials.

Life Insurance Agent

American Income Life Insurance Company
08.2020 - 09.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Account Executive

Realtor.com
01.2017 - 11.2018
    • Built and strengthened relationships with new and existing accounts to drive revenue growth.
    • Qualified leads, built relationships and executed sales strategies to drive new business.
    • Executed successful sales strategies to convert leads into customers.
    • Resolved issues promptly to drive satisfaction and enhance customer service.
    • Managed sales cycle to maintain solid customer base.
    • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Account Manager

Quest Diagnostics
09.2013 - 09.2015
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

HR Coordinator

Progressive Home Health
07.2011 - 08.2013
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Conducted new employee onboarding and provided ongoing orientation training.

Education

Master of Science - Mental Health Counseling

Grand Canyon University
Phoenix, AZ
05.2026

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2011

Skills

  • Employee Development
  • Sales Development
  • Process Improvement
  • Work Prioritization
  • Customer Service
  • Relationship Building and Management
  • Coaching and Mentoring
  • Human Resources Knowledge
  • Verbal/Written Communication
  • Training and Development
  • Organization
  • Project Planning

Certification

  • Real Estate License - SA695660000
  • Life & Health Producer - 19623335

Languages

Spanish
Native or Bilingual

Timeline

Launch Branch Manager

Grameen America
01.2023 - Current

Life Insurance Agent

American Income Life Insurance Company
08.2020 - 09.2023

Account Executive

Realtor.com
01.2017 - 11.2018

Account Manager

Quest Diagnostics
09.2013 - 09.2015

HR Coordinator

Progressive Home Health
07.2011 - 08.2013

Master of Science - Mental Health Counseling

Grand Canyon University

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York

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Jessie Finocchi