Jessie Frank
Katy,TX
Overview
17
17
years of professional experience
Work History
Teacher
Scoot Education
Houston, TX
08.2022 - 04.2026
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive learning environments through effective classroom management techniques.
- Collaborated with colleagues to develop interdisciplinary projects enhancing student engagement.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Kennel Technician
Clear Lake Kennels
Webster, TX
04.2023 - 01.2026
- Assisted in administering medications and treatments as directed by veterinarians.
- Collaborated with team members to enhance pet care procedures and operational efficiency.
- Implemented enrichment activities to promote positive behavior in dogs and cats.
- Conducted regular inventory checks on supplies, ensuring availability for daily operations.
- Developed schedules for feeding and exercise routines, optimizing pet care delivery.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Coordinated front office scheduling and delivered outstanding customer service to support operational efficiency.
Front Desk Receptionist
Gold's Gym
Houston, TX
03.2014 - 12.2017
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated scheduling for personal training sessions, classes, and facility usage.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Assisted with membership registrations and renewals, ensuring accurate data entry in system.
- Facilitated communication between gym management and staff to address operational needs effectively.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Personal Trainer
Bally Total Fitness
Webster, TX
12.2008 - 01.2011
- Designed personalized fitness programs tailored to individual client goals and abilities.
- Developed and implemented promotional initiatives to increase member participation in fitness programs.
- Collaborated with nutritionists to create comprehensive wellness plans for clients seeking holistic health improvement.
- Streamlined scheduling processes to optimize trainer availability and enhance client satisfaction rates.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Increased overall gym revenue through effective upselling of personal training packages and nutritional supplements.
- Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
Skills
- Customer engagement
- Conflict Resolution
- Positive Attitude
- Goal Achievement
- Sales Conversion, Upselling and Lead Generation
- Detail Oriented, Scheduling and Multi-tasking
- Team Collaboration
- Adaptability
- Friendly, Approachable, and Engaging
- Proactive
- Energetic
- Physical Fitness
Timeline
Kennel Technician
Clear Lake Kennels
04.2023 - 01.2026
Teacher
Scoot Education
08.2022 - 04.2026
Front Desk Receptionist
Gold's Gym
03.2014 - 12.2017
Personal Trainer
Bally Total Fitness
12.2008 - 01.2011