Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Fulkerth

Laurens ,Iowa

Summary

Dedicated Service Technician with extensive experience at Positech, adept at diagnosing and repairing equipment to enhance operational efficiency. Proven track record in customer service and preventive maintenance, achieving high satisfaction rates through effective communication and problem-solving skills. Proficient in technical support and equipment installation, ensuring optimal performance and reliability.

Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.

Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Thorough with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Detail-oriented with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Reliable Installer with 7 years of experience in industry roles. Lifts up to 100 plus pounds safely and effectively and follows directions to complete tasks accurately.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Service Technician

Positech
04.2017 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Repair Technician

Bobalee Hydraulics
07.2004 - 04.2017
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Dismantled machines and equipment to remove defective parts.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
  • Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
  • Fostered strong customer relationships by following up post-repair to confirm satisfaction and address any further needs.

Education

NA -

Alta High School
Alta, IA

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Troubleshooting skills
  • Flexible and adaptable
  • Repair techniques
  • Documentation and reporting
  • Equipment troubleshooting
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Service reports
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • System installation
  • Troubleshooting
  • Testing and evaluation
  • Scheduling and coordination
  • Diagnostics skill
  • Technical support
  • Work documentation
  • Equipment demonstration
  • Project oversight
  • Verbal and written communication
  • Hand tools
  • System upgrades
  • Maintenance and repair
  • Troubleshooting and diagnosis
  • Service call response
  • Troubleshooting and Diagnostics
  • Technical training sessions
  • Following safety practices
  • Equipment installation
  • Problem-solving
  • Diagnostics and troubleshooting
  • System repairs
  • Multitasking
  • Time management
  • Component repairs

Timeline

Service Technician

Positech
04.2017 - Current

Repair Technician

Bobalee Hydraulics
07.2004 - 04.2017

NA -

Alta High School