Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Gill

Saint Louis

Summary

Dynamic Warehouse Lead with extensive experience at Ryder Integrated Logistics, skilled in logistics coordination and team management. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and quality control. Adept at training staff and optimizing workflows, ensuring timely and accurate shipping and receiving processes.

Warehouse operations professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using warehouse management systems and implementing best practices to drive productivity and accuracy.

Overview

19
19
years of professional experience

Work History

Warehouse Lead

Ryder Integrated Logistics
10.2021 - 05.2025
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.

Forklift Operator

Amazon
06.2016 - 09.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Ensured timely delivery of products by accurately picking orders from storage areas.

Customer Service Manager

Walmart
04.2011 - 07.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Assembly Technician

Elite
08.2008 - 06.2011
  • Performed assembly of products according to specifications and instructions.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Reassembled and adjusted components to meet required specifications.
  • Collaborated with cross-functional teams to identify areas for improvement in the assembly process.
  • Improved product quality with meticulous attention to detail during assembly processes.

Buffet Attendant

Flying J
03.2006 - 06.2008
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
  • Assisted in training new hires on best practices for buffet attendance, contributing to an overall improvement in team performance.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
  • Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
  • Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.

Education

High School Diploma -

East Side Senior High School
East St.louis IL
05-2006

Skills

  • Supervisory experience
  • Time management
  • Customer service
  • Order picking
  • Shipping and receiving
  • Product packaging
  • Attention to detail
  • Quality control
  • Materials transport
  • Logistics coordination
  • Equipment operation
  • Problem-solving
  • Conflict resolution
  • Warehouse functions
  • Load planning
  • Materials transportation
  • Labor scheduling
  • Inventory management

Timeline

Warehouse Lead

Ryder Integrated Logistics
10.2021 - 05.2025

Forklift Operator

Amazon
06.2016 - 09.2021

Customer Service Manager

Walmart
04.2011 - 07.2015

Assembly Technician

Elite
08.2008 - 06.2011

Buffet Attendant

Flying J
03.2006 - 06.2008

High School Diploma -

East Side Senior High School

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Jessie Gill