Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Timeline
Generic

Jessie Gilmore

Dallas,TX

Summary

Passionate and driven Education Program Specialist with extensive experience in implementing and delivering education programs. Skilled in developing relationships and collaborating with educators to ensure program success. A self-starter with a strong attention to detail and a proven track record of customer satisfaction and loyalty. Enthusiastic about contributing to the mission of fostering educational experiences and building meaningful relationships within the community.

Overview

10
10
years of professional experience

Work History

Implementations, Learning & Development Specialist, Client Success Manager

Ecotrak Facility Management Software
08.2018 - Current
  • Collaborated and supported a wide range of personnel, from Executives to entry level Operators
  • Orchestrated and drove the implementation process to ensure a swift timeline
  • Implemented and trained new and existing clients to utilize a CMMS Software
  • Designed and executed all training and development resources; both internal and external
  • Collaborated and supported a wide range of personnel, from Executives to entry level Operators
  • Pioneered learning and devolopment materials by utilizing Learning Management Systems (LMS), such as LearnUpon and Articulate
  • Resolved Support tickets resulting in increased customer satisfaction and loyalty
  • Hosted and coordinated onsite meetings and events to further foster the company - client relationship.

Facilities Coordinator

M Crowd Restaurant Group
08.2017 - 06.2018
  • Supported Facilities Supervisor in managing and maintaining 40+ locations and their assets throughout the DFW area
  • Implemented and supervised the CMMS platform, Ecotrak Facility Management Software allowing the company to maximize the asset lifecycle and reduced costs
  • Contributed to New Store Openings by ensuring the location was guest and Operator ready.

Sales & Customer Service Associate

Puckett's Nursery & Landscape
02.2014 - 08.2017
LearnUponEcotraks to provides custom recommendations to clients
  • Maintained a clean, organized inventory and curated displays of rotating seasonal plants and products
  • Operated POS system transactions including credit, cash, returns, exchanges and refunds to ensure seamless and accurate cash flow.

    • Education

    Bachelor of Arts, History -

    University of North Texas
    05.2020

    Associate Degree -

    Collin County Community College
    05.2018

    Skills

    • Orientation and Onboarding
    • Creative Solution Development
    • Leadership Development
    • Program Monitoring and Tracking
    • Group Discussion Facilitation
    • Virtual Learning Management
    • Attention to Detail
    • Documentation and Recordkeeping
    • Client Retention
    • Resource Coordination
    • Effective Communication
    • Data Organization
    • Relationship Building
    • Strategic Planning
    • Goal Setting
    • Professionalism
    • Problem-Solving Abilities

    Personal Information

    Title: Education Program Specialist

    References

    References available upon request.

    Timeline

    Implementations, Learning & Development Specialist, Client Success Manager

    Ecotrak Facility Management Software
    08.2018 - Current

    Facilities Coordinator

    M Crowd Restaurant Group
    08.2017 - 06.2018

    Sales & Customer Service Associate

    Puckett's Nursery & Landscape
    02.2014 - 08.2017

    Bachelor of Arts, History -

    University of North Texas

    Associate Degree -

    Collin County Community College

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