Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Grove

Mount Airy,MD

Summary

Dynamic Office Coordinator and CSR with a proven track record at Fogle’s Well Pump and Water Treatment, excelling in customer relationship building and office management. Spearheaded efficiency improvements and played a key role in expanding the customer base through exceptional service and sales development. Skilled in schedule coordination and adept at fostering client loyalty, contributing significantly to business growth.

Energetic and organized individual with knack for multi-tasking and problem-solving. Possesses knowledge of office management and administrative support, including scheduling and communication skills. Committed to enhancing office efficiency and contributing to productive work environment.

Overview

3
3
years of professional experience

Work History

Office Coordinator

Fogle’s Well Pump and Water Treatment
08.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Reconciled account files and produced monthly reports.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Implemented effective sales strategies to maximize revenue generation.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to event marketing, sales and brand promotion.

CSR, Sales

PNC Bank
08.2021 - 08.2022
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Participated in ongoing training programs to stay current on industry trends, products, and best practices.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

Frederick Community College
Frederick, MD

Skills

  • Schedule Coordination
  • Office Administration
  • Office Management
  • Customer Service
  • Customer Relationship Building
  • Sales Pipeline Management
  • Customer Relations
  • Product and Service Sales
  • Sales Development

Timeline

Office Coordinator

Fogle’s Well Pump and Water Treatment
08.2022 - Current

CSR, Sales

PNC Bank
08.2021 - 08.2022

High School Diploma -

Frederick Community College

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Jessie Grove