Jessie Gutierrez
Fort Worth
Summary
Excelled in multitasking and maintaining professionalism under pressure, ensuring high-quality service delivery.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds or 150 with proper accommodation.
Overview
2022
2022
years of professional experience
Work History
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
- Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
- Applied conflict resolution techniques to address patient concerns and improve satisfaction.
- Conducted patient education sessions, providing information on treatment plans and home care instructions.
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Line Worker
Novolex
05.2020 - 01.2022
- Assisted in loading and unloading materials to maintain workflow.
- Monitored product quality during assembly, meeting project standards.
- Operated machinery on production line to meet daily goals.
- Reported any equipment malfunctions to maintenance team for quick resolution.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Assisted quality assurance by inspecting items and removing defective parts.
Floor Associate
Burlington
01.2018 - 03.2020
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Call Center Representative
DSS Research
03.2015 - 11.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Representative
Sam’s Club
03.2010 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
University High School
New Mexico 05.2011
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Scheduling
- Verbal and written communication
- Follow-up care
- Inventory management
- Database coordination
- Project management
- Meeting preparation
- Multitasking
- Reliability and dedication
- Registration and scheduling
- Documenting and recording information
- Patient intake
- Data collection
- Outbound calling
- Professional bedside manner
Timeline
Line Worker
Novolex
05.2020 - 01.2022
Floor Associate
Burlington
01.2018 - 03.2020
Call Center Representative
DSS Research
03.2015 - 11.2016
Customer Service Representative
Sam’s Club
03.2010 - 01.2012
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
GED -
University High School
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