Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Jessica Haynes

Tempe,AZ

Summary

Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

Tillys Retail Company
07.2023 - Current
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Analyzed and reported on key performance metrics to senior management.
  • Assisted in recruiting, hiring and training of team members.

Coffee Shop Manager

Dotties-Warners Nursery & Landscape
03.2022 - 07.2023


  • Oversaw daily coffee shop operations according to company policies.
  • Cultivated strong team environment focused on personal accountability, customer support and business success.
  • Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
  • Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
  • Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
  • Streamlined inventory management for optimized stock levels and reduced waste.
  • Developed strong relationships with vendors, securing better pricing and delivery terms.

Co Manager

Journeys Shoe Store
03.2018 - 01.2022
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Approved regular payroll submissions for employees.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.

Education

Bachelor of Science - Psychology And Criminal Justice

Northern Arizona University
Flagstaff, AZ
05.2023

Skills

  • Organizational Management
  • Customer Retention
  • Performance Reporting
  • Production
  • Performance Monitoring
  • Document Control

Volunteer

Volunteered with Flagstaff Family Food Shelter processing intake forms for the office, researching marketing ideas for Giving Tuesday events, and assisting in the food boxing warehouse, hot kitchen, and children's literacy center. 


A founding executive member for the first undergraduate branch of the American College of Lifestyle Medicine, teaching students and the community how they can effectively lead healthier lifestyles while in school and later in life. 

Timeline

Operations Manager

Tillys Retail Company
07.2023 - Current

Coffee Shop Manager

Dotties-Warners Nursery & Landscape
03.2022 - 07.2023

Co Manager

Journeys Shoe Store
03.2018 - 01.2022

Bachelor of Science - Psychology And Criminal Justice

Northern Arizona University

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Jessica Haynes