Jessie Herrera
Gilbert,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Earnhardt Dodge
11.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Customer Service Representative
McKesson
11.2020 - 11.2021
- Handled customer inquiries and made suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
General Manager of Kitchen
KTR
05.2019 - 08.2020
- Maximized efficiency by coaching and mentoring personnel on principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, and employee evaluations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Lead
Grubstak
05.2016 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
General Manager
Little Caesars
05.2015 - 05.2016
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Skills
- Excellent Communication
- Customer Service
- Fast learner
- Credit Card Payment Processing
- Customer Relations
- Account Management
- Order Fulfillment
- Active Listening
- Staff Training
- Quality Control
References
Available on Request
Hobbies
- Roller Skating
- DIY Projects
- Spending time with my son
Timeline
Service Coordinator
Earnhardt Dodge
11.2021 - Current
Customer Service Representative
McKesson
11.2020 - 11.2021
General Manager of Kitchen
KTR
05.2019 - 08.2020
Team Lead
Grubstak
05.2016 - 05.2019
General Manager
Little Caesars
05.2015 - 05.2016
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