Jessie Hohenstein
Searcy,AR
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated and successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational team. I believe I am dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Owner/Manager
The Cookie Basket
Searcy, AR
07.2015 - 04.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across restaurant operations.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and developed team members to build human capital.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Cook/Waitress
Frozen Delite
Searcy, AR
03.2006 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- From 2006 to 2015, when I became the owner, I maintained at least a part time position at this restaurant.
Office Manager
Baines Chiropractic
Searcy, AR
12.2014 - 06.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments.
- Coordinated special projects and managed schedules.
Health Unit Coordinator
Unity Health - White County Medical Center
Searcy, AR
09.2012 - 01.2015
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided concierge service to assist patients and families and direct them to available resources.
- Provided care for patients-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Assistant Director
Tater Tots Childcare
Newport, AR
11.2010 - 08.2012
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Assisted senior leadership in managing all aspects of operations.
Education
No Degree -
Arkansas State University
Jonesboro, ARHigh School Diploma -
Harding Academy
Searcy, AR05.2007
Skills
- Strategic Planning
- Employee Motivation and Performance
- Annual Planning
- Operational Analysis
- Integrity and Transparency
- Effective Communicator and Public Speaker
- Leadership and People Development
- Supplier Relations
- Evaluating Suppliers
- Finance and Accounting Operations
- Accounts Payable and Accounts Receivable
- Commercial Maintenance
- Intuit QuickBooks
- Business Consulting
- Remodels and New Construction
- Reducing Costs
- Marketing Tactics
- Operational Efficiency and Safety
- Labor Relations
- Inventory Optimization
- Managing Employee Relations
- Payroll Preparation
- Sales Growth
- Social Perceptiveness
- People and Culture
- Thrive Under Pressure
- Mission and Vision
- Program Administration
- Departmental Coordination
- Revenue Growth Strategies
- Economic Analysis
- Human Resources Oversight
- Management Team Leadership
- Project Oversight
- Approachable and Outgoing
- Strategic Networking
- Analytical and Critical Thinker
- Adaptable and Flexible
- Systems Organization
- Balanced Work Ethic
- Complex Problem-Solving
Accomplishments
I became a successful, female business owner and operator at the age of 25.
Additional Information
Throughout the years since buying a restaurant, I have made many lifelong friendships with not only customers, but employees as well. I have also dedicated myself to charitable acts such as Junior Auxiliary of Searcy where I chaired many projects and events: ex. The Sunshine School, Junior Auxiliary Ball committee, and heading the Junior Auxiliary Ball silent auction event.
I pride myself in being extremely organized, paying attention to all the details, and accomplishing tasks quickly and effectively. While I do not have a college degree, I have years of experience in many different type jobs and each have been given my very best effort. I also have something that books cannot teach you and that is a hard work ethic and common sense. I set out to do the best job I can do in every circumstance.
Timeline
Owner/Manager
The Cookie Basket
07.2015 - 04.2022
Office Manager
Baines Chiropractic
12.2014 - 06.2015
Health Unit Coordinator
Unity Health - White County Medical Center
09.2012 - 01.2015
Assistant Director
Tater Tots Childcare
11.2010 - 08.2012
Cook/Waitress
Frozen Delite
03.2006 - 05.2018
No Degree -
Arkansas State University
High School Diploma -
Harding Academy