Summary
Overview
Work History
Education
Skills
Work Availability
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Jessie Hurst

Jessie Hurst

Beaumont,CA

Summary

Focused Operations Manager with 7 years of proven success in contract negotiation and process improvement. Experienced in ground level startup workplace. Excels in fast-paced, deadline-driven environments to manage goals and team development. Adept at leveraging in-depth knowledge of market trends to offer valuable insights on opportunities for new growth and expansion while promoting cost savings. Decisive leader with excellent planning and organizational skills.

Overview

13
13
years of professional experience

Work History

Chief Operations Officer

Drip More LLC
Redlands, CA
01.2019 - Current
  • Maintained compliance frameworks, policies and documentation to support audits, city, state and federal inspections.
  • Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Liaised between state and federal regulatory agencies and internal departments to facilitate regulatory compliance.
  • Conducted reviews to foster ongoing compliance with federal and local regulations.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
  • Optimized sales and reduced overhead costs resulting in increased profitability.
  • Developed analytical assessments to make crucial decisions on pending projects.
  • Prepared financial reports, including budgeting, profit and loss and legal analysis.
  • Trained new employees on safety protocols and company standards.
  • Completed internal audits with efficiency and accuracy.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Directed recruitment, selection and hiring processes.
  • Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
  • Devised HR systems and procedures for organization.
  • Analyze operational processes and develop efficient, cost saving improvements.
  • Generate accurate cost analysis of products and services and use the information for supplier/contract negotiation to reduce company overhead costs.
  • Experienced with import/export of product from international vendors.
  • Experience with EPA hazardous waste compliance, disposal, and permitting
  • Worked with contractor to build high pile storage for distribution warehouse including analysis of current sales volume and projected YOY sales increases for on-hand inventory storage requirements.
  • Worked with contractor to design and deploy high pile storage fire suppression system for distribution warehouse; including permitting from Loma Linda Fire Department.
  • Skilled contract negotiator of raw material, product, packaging, and property leases.

Director of Distribution and Logistics

Drip More, LLC
Riverside, CA
04.2017 - 12.2018
  • Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
  • Managed and coordinated the activities of warehouse personnel, including shipping and receiving clerks, pickers, packers, forklift operators, and truck drivers to maintain operational efficiency.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Streamlined operational efficiencies by coordinating staff development and succession planning
  • Planned and prioritized distribution operations by leading daily activities such as warehousing, transportation and receiving.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with other departments such as sales, customer service, IT, finance to ensure successful execution of initiatives.
  • Maintained updated knowledge of industry trends and best practices related to supply chain management and logistics operations.

Director of Logistics

Electric Lotus E-Liquids
Redlands, CA
06.2015 - 04.2017
  • Coordinated with suppliers to ensure that orders were filled correctly and delivered on time.
  • Researched new shipping methods to reduce costs while maintaining quality standards while regularly negotiating with current vendors for lower rates.
  • Monitored incoming and outgoing materials and ensured proper documentation was completed as required by customs regulations.
  • Coordinated with suppliers to ensure timely delivery of materials needed for production or distribution processes.
  • Ensured compliance with safety regulations when handling hazardous materials during shipment processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Assistant Manager

Lotions & Lace
San Bernardino, CA
02.2014 - 06.2015
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Performed daily bank deposits accurately and within company guidelines.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Customer Service Representative

Best Buy
Beaumont, CA
04.2011 - 10.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Scheduled appointments for customers who needed assistance from other departments or personnel within the company.
  • Offered additional products or services based on individual needs.
  • Processed orders and payment transactions accurately and efficiently.
  • Escalated customer complaints to management when necessary.
  • Maintained a positive attitude while dealing with difficult customers.

Education

Some College (No Degree) - Business Administration And Management

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Beaumont High School
Beaumont, CA
2011

Skills

  • Performance Optimization
  • Profitability Improvement
  • Regulatory Compliance
  • Staff Management
  • Contract Negotiation
  • Resource Utilization
  • Talent Recruitment
  • Budget Planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Chief Operations Officer

Drip More LLC
01.2019 - Current

Director of Distribution and Logistics

Drip More, LLC
04.2017 - 12.2018

Director of Logistics

Electric Lotus E-Liquids
06.2015 - 04.2017

Assistant Manager

Lotions & Lace
02.2014 - 06.2015

Customer Service Representative

Best Buy
04.2011 - 10.2013

Some College (No Degree) - Business Administration And Management

Chaffey College

High School Diploma -

Beaumont High School

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