Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Huynh

Renton,WA

Summary

I had nearly 2 years of experience as an admin officer with a freight company when I was in my country. My can- do attitude, organized, detailed-oriented and self-motivated personal assistant. I can refine and cultivate more skills, experiences and knowledge for myself to be able to develop in the future. Also, I have worked as customer services for a few years since 2019, and can have excellent written and verbal communication skills, which helps make an appointment, customer communications or manage multiple tasks. I feel confident with my experience in many different fields, which gives me strong background and success in the executive admin office.

My advantage is the youth, quick learning and hard listening. I believe with all experiences that I have combined with my advancement in work, I definitely will adapt quickly and work effectively. I am looking for an opportunity for an interview.

Overview

8
8
years of professional experience

Work History

Nail Technician

8th Day Nail Salon LLC
03.2022 - Current
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Established strong client relationships through exceptional customer service and communication skills.

Passenger Service Supervisor

EVA Airlines
09.2023 - 05.2024
  • Monitored security and maintained operational protocols.
  • Oversaw ticketing, gate and ramp services.
  • Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
  • Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
  • Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
  • Hired, trained, and motivated employees to provide exceptional passenger care and support.
  • Collaborated with other airport stakeholders to maintain efficient airport operations and seamless passenger experiences across all touchpoints.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Customer Service Representative

Nail Salon
03.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Caregiver

Amicable Healthcare
08.2019 - 12.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Administrative Officer

Wel-Hunt Materials Enterprise
02.2017 - 04.2019
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Certification - Medical Assistant

Pima Medical Institute
Renton
12-2025

High School Diploma -

RMIT University
Vietnam
05-2017

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Team collaboration
  • Appointment management
  • Verbal and written communication

Timeline

Passenger Service Supervisor

EVA Airlines
09.2023 - 05.2024

Nail Technician

8th Day Nail Salon LLC
03.2022 - Current

Customer Service Representative

Nail Salon
03.2021 - 12.2021

Caregiver

Amicable Healthcare
08.2019 - 12.2021

Administrative Officer

Wel-Hunt Materials Enterprise
02.2017 - 04.2019

Certification - Medical Assistant

Pima Medical Institute

High School Diploma -

RMIT University

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Jessie Huynh