Jessie Jarmon
chicago,il
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty through strategic planning and staff development. Excelled in training and mentoring teams, boosting efficiency and implementing quality control measures. Skilled in business development and employee motivation, consistently achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Starbucks
Chicago, IL
04.2021 - 10.2024
- Established procedures improving efficiency and accuracy.
- Directed and supervised a team of 10 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
Manager
Dunkin' Donuts
Chicago, IL
03.2019 - 03.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
Stans Donuts
Chicago, IL
02.2015 - 09.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Harold Washington
Chicago, ILSkills
- Strategic Planning
- Business Development
- Goal-Oriented
- Staff Discipline
- Training and mentoring
- Staff Development
- Employee Motivation
References
References available upon request.
Timeline
Supervisor
Starbucks
04.2021 - 10.2024
Manager
Dunkin' Donuts
03.2019 - 03.2021
Manager
Stans Donuts
02.2015 - 09.2019
High School Diploma -
Harold Washington