Jessica Jilton
Blountville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dialog Direct, Qualfon
11.2022 - 05.2023
- I work as a customer service representative for Delta Dental
- I verify benefits for members and providers
- I also give updates on active claims
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Monitored claims and physician-related services
- Performed data entry for customer information, Assisted Delta Dental members and providers with eligibility and benefit information
- Assisted customers with a warm and professional attitude
- Monitored claims and physician-related services
- Managed customer accounts
- Kept records of customer complaints
- Assisted customers with questions
Political Surveyor
Shiftsmart/Dynata
09.2022 - 11.2022
- It was a remote call center environment.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Virtual Assistant
Jessica Jilton
10.2017 - 09.2022
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Cashier
Hunter T's Chicken Shack
12.2019 - 06.2020
- I worked as a cashier in a restaurant that served broasted chicken
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Merchandiser
CROSSMARK
11.2016 - 02.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Sales Representative
Noteworthy Promotions
02.2016 - 02.2017
- I help businesses create promotions, and increase the effectiveness of the promotions with promotional products, while helping to solve their current pains
- Sold Promotions and Promotional products
- Supervised floor sales
- Demoed products at trade shows
- Provided outstanding customer service
- Confirmed contact information
- Explained and negotiated sales agreements
- Established and maintained relationships with clients and customers
- Set up sales appointments with customers
- Made outbound calls to prospective customers
- Answered product and service related questions
- Identified sales opportunities and acted on leads
- Generated market reports
- Supervised cashiers and register transactions
Personal Assistant
03.2014 - 01.2016
- Assisting with filing and organizing
- Creating travel plans
- Putting together receipts for expense reports
- Proofreading and editing
- Document creation
Owner
Kirra and Lexi's Village Market LLC, Village Market LLC
11.2012 - 09.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Manchester, NH08.2024
Associate of Science - Business
Nottheast State Community College
Skills
- Merchandising
- Microsoft Outlook
- Bookkeeping
- Social Media Management
- Time management
- Project Management
- Data entry
- Microsoft Word
- Marketing
- Data Analysis
- Microsoft Powerpoint
- Search Engine Optimization (SEO)
- Digital Marketing
- Microsoft Excel
- Administrative experience
- Computer skills
- Customer support
Certification
Cashier (10+ years)
Cash handling (10+ years)
customer service (10+ years)
RECEPTIONIST (3 years)
RETAIL SALES (10+ years)
Microsoft Office (10+ years)
CRM
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Dialog Direct, Qualfon
11.2022 - 05.2023
Political Surveyor
Shiftsmart/Dynata
09.2022 - 11.2022
Cashier
Hunter T's Chicken Shack
12.2019 - 06.2020
Virtual Assistant
Jessica Jilton
10.2017 - 09.2022
Merchandiser
CROSSMARK
11.2016 - 02.2017
Sales Representative
Noteworthy Promotions
02.2016 - 02.2017
Personal Assistant
03.2014 - 01.2016
Owner
Kirra and Lexi's Village Market LLC, Village Market LLC
11.2012 - 09.2013
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate of Science - Business
Nottheast State Community College
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