JESSIE JOHNSTON
Pensacola
Summary
Dynamic sales professional with proven expertise in CRM proficiency and exceptional relationship building, honed at Gulf Coast Marine Supply. Excelled in leveraging promotional selling and customer relationship management to expand client base and foster loyalty. Demonstrated ability to surpass sales goals through strategic negotiation and tenacious follow-up, contributing to significant team achievements.
Talented sales rep successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Gulf Coast Marine Supply
01.2020 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Assistant Crew Leader
WestRock
04.2007 - 12.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Monitored team members to verify work quality and address concerns.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
LEESVILLE HIGH
Leesville, LASkills
- Telephone sales
- Promotional selling
- Regional sales
- Salesforce CRM
- Persuasive negotiator
- Tenacious follow-up
- Dependable
- Sales and negotiation
- Sales closing
- Customer service
- Sales expertise
- Prospect qualification
- CRM proficiency
- Attention to detail
- Relationship building and management
- Goals and performance
- Opportunity identification
- Interpersonal communication
- Customer relationship management
- Issue resolution
- Email and phone etiquette
- Product knowledge
- Relationship building
- Database management
- Customer relationship building
- Clear and articulate phone manner
- Cheerful and energetic
- Upselling and cross selling
- Relationship development
- Lead qualification
Timeline
Inside Sales Representative
Gulf Coast Marine Supply
01.2020 - Current
Assistant Crew Leader
WestRock
04.2007 - 12.2019
High School Diploma -
LEESVILLE HIGH
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