Jessie Jordan
Neola
Summary
Well organized and dependable candidate experienced in handling multiple tasks while maintaining a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Known for reliability and adaptability, with capability to learn and apply new skills quickly.
Demonstrates strong teamwork, problem-solving skills.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Bowman-West
Council Bluffs, IA
03.2023 - Current
- Supervised daily housekeeping operations, ensuring compliance with cleanliness and safety standards.
- Coordinated staff schedules to optimize workflow and maintain service quality.
- Resolved complaints promptly, fostering a positive environment through excellent service.
- Conducted regular inspections to verify compliance housekeeping standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies toiletries.
- Ensured timely completion of daily tasks.
- Completed schedules, shift reports, and other business documentation.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising experience or satisfaction.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged growth.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Assistant to the Property Manager
KB Rentals
Council Bluffs, IA
06.2022 - 12.2025
- Coordinated tenant communications, addressing concerns and ensuring timely responses.
- Assisted in property inspections, identifying maintenance needs and facilitating repairs.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Day Care Provider
Jordan Day Care
Neola, IA
01.2020 - 12.2022
- Supervised daily activities to ensure safety and well-being of children.
- Developed age-appropriate educational programs to enhance cognitive and social skills.
- Implemented health and safety protocols to maintain a clean and secure environment.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Encouraged creativity through various art projects and hands-on activities designed to stimulate imagination while building fine motor skills.
- Introduced children to educational games and activities to boost learning.
- Coordinated sensory play experiences that allowed children to explore new textures, scents, sounds fostering curiosity about the world around them.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings, and any medications administered.
Certified Nursing Assistant
Midlands Living Center
Council Bluffs, IA
03.2018 - 04.2020
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and medication administration, enhancing care delivery efficiency.
- Trained new team members on care protocols and safety procedures, improving overall staff performance.
- Advocated for resident needs during care meetings, ensuring their voices were heard in decision-making processes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
REM
Shelby, IA
05.2016 - 12.2017
- Implemented infection control measures, contributing to a safe and hygienic environment for residents.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Trained new team members on care protocols and safety procedures, improving overall staff performance.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Clerk/ Night Manager
Kum and Go
Neola, IA
08.2013 - 06.2015
- Managed inventory levels, ensuring products were stocked and organized for optimal sales.
- Trained new staff on operational protocols and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Assisted in loss prevention efforts by monitoring store security and reporting suspicious activities.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Kept front check out area clean and organized for efficient service.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Opened and closed store by balancing cash registers and receipts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Supervised night operations, ensuring compliance with safety and quality standards.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Certified Nursing Assistant
Little Flower Haven
Earling, IA
05.2012 - 02.2014
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Documented patient information and care activities in electronic health record.
Production Shipping Clerk
Jack Link's
Laurens, IA
04.2010 - 01.2012
- Managed shipping documentation for accuracy and compliance with company standards.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Trained new staff on shipping procedures and software systems for efficiency.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Certified Nursing Assistant
Good Samaritan Society Hovedon of Laurens
Laurens, IA
10.2009 - 03.2011
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Advocated for resident needs during care meetings, ensuring their voices were heard in decision-making processes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Pocahontas Manor
Pocahontas, IA
09.2008 - 02.2010
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
No Degree - Human Services
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Denison Alternative High School
Denison, IA04-2009
No Degree - Certified Nursing Assistant/ Clinical Studies
Denison Job Corp
Denison, IA04-2009
Skills
- Adaptable to change
- Electronic medical records
- HIPAA guidelines
- Documentation
- Paperwork coordination
- Telephone etiquette
- Organization skills
- Time management
- Verbal and written communication
- Telephone skills
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
Timeline
Housekeeping Supervisor
Bowman-West
03.2023 - Current
Assistant to the Property Manager
KB Rentals
06.2022 - 12.2025
Day Care Provider
Jordan Day Care
01.2020 - 12.2022
Certified Nursing Assistant
Midlands Living Center
03.2018 - 04.2020
Certified Nursing Assistant
REM
05.2016 - 12.2017
Clerk/ Night Manager
Kum and Go
08.2013 - 06.2015
Certified Nursing Assistant
Little Flower Haven
05.2012 - 02.2014
Production Shipping Clerk
Jack Link's
04.2010 - 01.2012
Certified Nursing Assistant
Good Samaritan Society Hovedon of Laurens
10.2009 - 03.2011
Certified Nursing Assistant
Pocahontas Manor
09.2008 - 02.2010
No Degree - Human Services
Iowa Western Community College
High School Diploma -
Denison Alternative High School
No Degree - Certified Nursing Assistant/ Clinical Studies
Denison Job Corp