Jessie Karam
Pomona,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
13
13
years of professional experience
Work History
resort coordinator
glen ivy hotsprings
corona, california
10.2023 - Current
- Welcomed large volume of guests and improved overall customer service.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- check in the guest (300-600 guests in a day ) + vip guests (membership)
- Took reservations from patrons by phone or online.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- made a reservations/refund/void/reschedule
- handle the tasks ( live and by the phone / email )
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided assistance to guests throughout their stay.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- check their feedback and ask them about the experiences for a day
- Informed customers about upcoming events held at the hotel.
Executive Account Manager
fly charters (private jet )
dubai
08.2020 - 09.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained accurate records of all client interactions.
- Assisted senior management in developing long-term growth strategies for the company.
- Analyzed customer feedback to identify areas of improvement in products and services.
- Established pricing strategies based on competitor analysis and cost considerations.
- Prepared presentations for customers to explain product features and benefits.
- Negotiated contracts with vendors for better prices or improved terms of sale.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated meeting and work schedules for staff teams and executives.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Made travel arrangements for employee trips and conferences.
- Prepared monthly financial statements according to established deadlines.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
Front Desk Receptionist
Dr shadi el sheikh clinic
Dubai, US
01.2018 - 07.2020
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system (DocMate ) .
- Provided support with front office duties such as photocopying documents or scanning files.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Educated patients on proper oral health care instructions and preventive measures.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Operations Manager, Customer Experience
fly aviation
dubai
02.2015 - 11.2018
- Created detailed reports on operational performance metrics such as call volume, average wait time and first contact resolution rate.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Coordinated cross-functional initiatives across multiple departments in order to achieve desired outcomes regarding customer satisfaction.
- Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.
- Assessed existing processes, identified opportunities for improvement and recommended solutions that increased efficiency within the organization.
- Participated in strategic planning sessions focused on improving overall business operations through enhancing the customer journey.
Secretary
Dr Hamid dental Clinic
Lebanon
09.2010 - 08.2014
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- make a reservation for the patient
- check with the insurance companies /suppliers as laboratory
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
ITB Certificate in Travel & Tourism Hospitality -
Batroun Technical Institute
Bachelor Degree in Interior Design -
American Universal College
Skills
- AutoCAD (3D Max)
- MS Office Suites
- GDS Amadeus(Galileo,Wordspan,Sabre)
- Internet & Social Media Management
- Communication & Teamwork
- Project Management & Decision Making
- Innovation & Multitasking
- Positive Attitudes & Persuasiveness
- Organization & Time Management
- Operations & Facilities Design
- Logistics & Supply Chain
- Attention to Detail
- Problem Solving
- Work Under Pressure
- Presentation Skills
- Flexibility & Adaptability
- Compliance Management
- High-Level HR Duties
- Discussion & Negotiation
- Physical Organization
- Creative Thinking
- Effectiveness
- Productivity
- Planning
- Analyzing Issues
- Decision Making
- Project Management
- Strategic Planning
- Teamwork
- Collaboration
- Delegation
- Goal Setting
- Group Leadership
- Abroad Assistant
- Multi-Tasking
- Meetings
- Assistant
- Time Management
- Process Improvement
- Training and Development
- Adaptability
- Meeting Coordination
- Customer Service
- Task Prioritization
- Hospitality
- Docmate
- Akia/resort suite/ 4timesbook
- Document Management
Languages
- Arabic, Native
- English, Native
- French, Native
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Full Professional
Timeline
resort coordinator
glen ivy hotsprings
10.2023 - Current
Executive Account Manager
fly charters (private jet )
08.2020 - 09.2023
Front Desk Receptionist
Dr shadi el sheikh clinic
01.2018 - 07.2020
Operations Manager, Customer Experience
fly aviation
02.2015 - 11.2018
Secretary
Dr Hamid dental Clinic
09.2010 - 08.2014
ITB Certificate in Travel & Tourism Hospitality -
Batroun Technical Institute
Bachelor Degree in Interior Design -
American Universal College
Similar Profiles
Vallerie CornejoVallerie Cornejo
Guest Coordinator at Glen Ivy Hot SpringsGuest Coordinator at Glen Ivy Hot Springs
Desiree SwadenerDesiree Swadener
Spa Concierge at Glen IvySpa Concierge at Glen Ivy
Desirae MurrayDesirae Murray
Spa Concierge at Glen Ivy Hot SpringsSpa Concierge at Glen Ivy Hot Springs
Scottie ResleyScottie Resley
HIS Operations Analyst/Clinical Analyst at Los Angeles LGBT CenterHIS Operations Analyst/Clinical Analyst at Los Angeles LGBT Center
Maria PealyoMaria Pealyo
Onboarding Intake Specialist at WebPT IncOnboarding Intake Specialist at WebPT Inc