Jessie Kuschel
Wauconda,IL
Summary
ability to improve and organize workspace . So products get sent out to Amazon in a timely manner to keep inventory stocked for purchases. I can make any work environment more effective with space and drive the employees to want to do the job and care.
Very resourceful and motivated to always have my department be the most profitable in the company by saving money on supplies and sending out more products so the inventory never gets low .
able to motivate my team to have pride in what they do its just not a paycheck to get money. Have my team be excited about being the best.
able to use seller central to watch sales trends to see how much more needs to be sent in prior to the holiday rush. always make sure to stay on track of goals . I would have a team of five people send over 4,000 individual pieces a week to keep amazon stocked.
Overview
18
18
years of professional experience
Work History
FBA Lead
Merz Apothecary
Chicago, IL
07.2017 - 11.2023
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Generated weekly performance reports using analytics tools such as Seller Central Dashboard.
- I managed a small team to ensure products were prepped and tagged in a timely manner . So stock at Amazon always stayed available for sales.
- I also strategized needs of the business what product makes more profit to keep it available first before other products.
- received shipments in on a weekly basis . I was in charge of inventory to make sure it was accurate.
- I had to coach my team members real time and yearly to ensure they were doing the job properly.
- Set expectations and guidelines for my department so it would run efficiently at all times.
Team Lead -Outsourced Call Center
APAC Customer Services
La Crosse, WI
08.2005 - 12.2015
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team progress and enforced deadlines.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Motivated team members through recognition programs and performance-based incentives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Led a team of 15 individuals in achieving quarterly sales targets, exceeding goals.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness. All 32 team leads had 15 KPIS to meet .
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
High School Diploma -
Wauconda Highschool
Wauconda, IL06-1998
Skills
- Amazon FBA
- Quality Control Procedures
- Order Fulfillment
- Inventory Management
- Shipping
- Trend tracking
Accomplishments
As a team lead I received several awards and certificates for my teams performance . I was given an award for best team lead of the year out of 32 leads. I also got three awards every year for best team performance for surveys the customers would give after a call with my team members. I received most reliable employee vip award for a year and best attendance and attrition for my team.
Affiliations
in my spare time I enjoy baking . cooking reading and writing. I enjoy working out at the gym.
References
References available upon request.
Timeline
FBA Lead
Merz Apothecary
07.2017 - 11.2023
Team Lead -Outsourced Call Center
APAC Customer Services
08.2005 - 12.2015
High School Diploma -
Wauconda Highschool