Jessie L. Brown Jr.
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
23
23
years of professional experience
Work History
Case Manager
Centerstone
03.2024 - Current
- Provides individual and group mental health and substance use disorder case management services.
- Refers, advocates, and links client and family for additional services as identified
- Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family.
- Conduct clinical behavioral health assessments.
- Enter written documentation into mandated State electronic database and update related logs and spreadsheets.
Security Consultant (Weekend/Contract)
Artistic Dance Exchange (A.D.E.)
03.2021 - 03.2025
- Conduct security and investigative services for A.D.E. dance convention throughout the scheduled cities within the U.S.
- Ensure the safety of employees, dancers, and convention attendees.
- Conduct security assessments of host city and convention hotel to provide a safe environment for all convention guests and participating dance studies.
- Monitor dance convention classrooms to ascertain no unauthorized occupants.
- Challenge and remove trespassers from the convention and notify hotel security if available.
- Create an evacuation plan for dance convention attendees in conjunction with convention hotel security as directed.
- Conduct security monitoring of dance competition to enforce video and photography protocols are being adhered to.
- Visually monitor convention attendees for suspicious occupants and activities.
- Seasonal
- Studied organization's security policies and made appropriate changes to improve protection.
- Mitigated operations risks through proactive coordination of crisis response and emergency management strategies.
- Developed reasonable and cost effective recommendations for security improvement.
- Reduced security risks by providing efficient emergency response management.
- Established strong relationships with clients by maintaining clear communication channels and consistently exceeding expectations.
- Drafted daily reports regarding equipment and property damage, incidents and audits.
- Reported internal control issues to management and supplied comprehensive recommendations to mitigate associated risks.
- Assisted in managing crisis situations calmly and effectively under pressure; this included coordinating responses across multiple departments within the organization.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
SIU Field Investigator
Insight Service Group
12.2021 - 11.2024
- Conduct phone or in-person recorded statements with insureds, claimants, and witnesses.
- Conduct scene investigations related to auto accidents, as well as property/casualty losses.
- Conduct Alive and Wellness checks of claimants.
- Perform neighborhood canvasses for eyewitnesses.
- Perform online research to obtain relevant information through investigative databases, etc.
- Prepare investigative reports and updates.
- Submit public records request to municipalities regarding assigned investigations.
- Notary Services as directed.
- Independent Contractor/Part-time
Dependency Case Manager
ChildNet
01.2024 - 08.2024
- Conducted home visits with children, parents and caregivers to assess child safety, case permanency and well-being.
- Engaged parents, caregivers, and children to achieve permanency goals as identified per case.
- Identified medical, dental, educational, and mental health needs for children under case load. Verified children are referred to all relevant services.
- Prepared detailed reports for Judges during court proceedings.
- Prepare for and testify in court hearings for children and families under case load.
- Ensured court orders are followed in all cases.
- Maintained both electronic and written up-to-date case files.
- Updated case notes into the system of record on all contacts, meeting notes, and completed visitations.
- Developed and managed relationships with clients and stakeholders.
- Respond to client concerns in a timely and thorough manner to resolve outstanding issues.
- Gathered information about the child(ren) and family to support case planning and begin assessment process and decision making by the court and Child Net's System of Care.
- Operated vehicles safely observing all rules of the road to ensure the safety and well-being of individuals in the vehicle.
- Performed other duties as assigned.
Security Specialist
School Board of Broward County
11.2023 - 01.2024
- Worked with school administrators, school staff, district personnel and public safety officials to help create a positive, caring, reasonably safe and effective learning environment.
- Advised the School Principal of significant disturbances, hazardous conditions, unsafe procedures, and other serious security matters.
- Patrolled the school's perimeter, grounds and interior areas providing a high degree of visibility to help prevent trespassing, criminal activity, potentially dangerous behaviors, substance abuse, acts of self-harm and school violence.
- Ensured Campus Monitors perform security duties in accordance with Broward School Board protocols.
- Assisted with student threat assessments if requested to do so by the School Principal or members of the Threat Assessment Team.
Claims Adjuster
Assurant
05.2023 - 11.2023
- Reviewed policy language, supporting documentation and other important information to adjudicate and decision a claim in a timely manner, as required by both state and or company regulations.
- Provided front line, direct contact with clients and customers when they have a claim against their insurance policy and/or membership program.
- Acted as a customer advocate by setting expectations and guiding each client/customer through the claims process.
- Studied documentation submitted and additional information to determine covered loss.
- Determined covered loss by analyzing provisions of each specific policy/certificate or terms & conditions of the program in question.
- Collaborated with other teams such as Legal, SIU, and business unit management, when appropriate.
Security Operations Manager
ARDENT Protection
07.2021 - 02.2023
- Managed and supervise all on-duty staff.
- Mentored staff and conducted OJT.
- Conducted quality assurance checks to ensure client expectations.
- Managed staff call outs and time off requests.
- Hired, trained, disciplined, and terminated, as needed.
- Planned and coordinated security operations for specific upcoming events and details.
- Planned, established, and implemented security strategies for new accounts.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Managed budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
- Conducted routine analysis of internal processes and external factors such as emerging threats to continuously improve and adapt security strategies.
- Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 15+ security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Evaluated security systems and procedures to identify areas for improvement.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Analyzed trends in security threats to proactively address potential issues before they escalated.
- Promoted a culture of safety and security awareness among all employees through targeted training, communication campaigns, and ongoing support initiatives.
- Improved security operations efficiency by implementing new protocols and procedures.
- Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
Special Investigations Unit- (Part Time)
Command Investigations
05.2021 - 04.2022
- Conducted phone or in-person recorded statements with insureds, claimants, and witnesses.
- Conducted scene investigations.
- Performed online research to obtain relevant information through investigative databases, etc.
- Performed neighborhood canvasses for eyewitnesses.
- Prepared investigative reports and updates.
- Submitted public records requests to municipalities regarding investigations.
Campus Security Manager
School Board of Broward County
07.2020 - 05.2021
- Supervised the day-to-day performance of duties and responsibilities of assigned security staff, including Security Specialists, Campus Monitors, and Armed Safe School Officers at assigned location(s).
- Worked directly with District and school-based leadership to design, develop, coordinate and implement site-specific training related to safety, security and emergency management for assigned location(s).
- Managed resource deployment and made security recommendations to the School Principal or designee in coordination with the Area Security Manager.
- Investigated, researched and submitted recommendations on emergency management best practices.
- Made risk-based decisions using data to allocate assigned security resources.
- Provided logistical support and coordinated resources and personnel at the scene of emergencies, natural disasters and other security incidents.
- Prepared management reports on personnel and resource costs associated with assigned problems.
- Establish and maintain effective working relationships with local, state and federal emergency management agencies, as appropriate.
- Other assigned duties as directed by the Safety, Security & Emergency Preparedness Division.
Security Specialist
School Board of Broward County
01.2020 - 07.2020
- Worked with school administrators, school staff, district personnel and public safety officials to help create a positive, caring, reasonably safe and effective learning environment.
- Advised the School Principal of significant disturbances, hazardous conditions, unsafe procedures and other serious security matters.
- Patrolled the school's perimeter, grounds and interior areas providing a high degree of visibility to help prevent trespassing, criminal activity, potentially dangerous behaviors, substance abuse, acts of self-harm and school violence.
- Ensured Campus Monitors are performing security duties in accordance with Broward School Board protocols.
- Assisted with student threat assessments if requested to do so by the School Principal or members of the Threat Assessment Team.
Security Coordinator (Part-Time)
American Airlines
06.2016 - 06.2020
- Investigated internal/external security related incidents and performed confidential investigations involving passengers and employees.
- Assisted with criminal investigations with local and federal law enforcement agencies.
- Performed surveillance of fleet service clerks loading/unloading aircraft.
- Performed motorized/foot patrol of all airlines property to deter theft and vandalism.
Certified Process Server/Investigations
Self Employed
04.2019 - 01.2020
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Expanded knowledge of local jurisdictions and court procedures, leading to increased success rates for process serving tasks.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Wage Enforcement Officer
S. F.L.M.C.C. (IBEW)
03.2018 - 04.2019
- Monitored wage reports for Miami Dade County, City of Miami, City of Miami Beach, Davis-Bacon and other projects covered by a prevailing or responsible wage ordinance.
- Investigated the work of licensed & unlicensed contractors being performed per jurisdiction and prepared related reports.
- Performed off site interviews of wage fraud victims and/or witnesses, reported findings to concerned law enforcement agency.
Contractor Licensing Investigator
Miami Dade County
07.2016 - 03.2018
- Investigated un-licensed contractors performing work on residential and commercial properties.
- Issued citations and direct file misdemeanor cases with the State Attorney's Office.
- Participated in joint sting operations with law enforcement departments related to unlicensed activity.
- Testified in hearings and other court proceedings regarding investigated cases.
Primerica Financial Services- (Part-Time)
Independent Contractor
07.2015 - 06.2016
- Assisted families with life insurance/annuities and other financial services.
- Led a team of sales agents through coaching and team building activities.
Police Officer/Detective
Miami Gardens Police Department
10.2008 - 07.2015
- Company Overview: Operations Division
- Enforced traffic & quality of life violations, responder to 911 calls, arrest of criminal violations, supervised activities of new Officers as a Field Training Officer, supervised patrol squad activities as an Acting Sergeant when directed.
- Investigated property & violent crimes, interviewed & interrogated criminal suspects, performed surveillance of criminal activity, prepared supplemental reports, assisted other units within the Detective Bureau as directed.
- Operations Division
Police Officer
New York City Police Department
07.2002 - 10.2008
- Company Overview: Patrol Services
- Enforcement of traffic & quality of life violations, responded to 911 calls, arrested criminal violators.
- Crime scene investigation.
- Enforcement in high crime areas, riot control/civil unrest.
- Assisted patrol & detective bureau with investigation of active crimes, responded to crime scenes and critical incidents on behalf of Chief of Patrol, and prepared related reports utilizing specialized databases.
- Patrol Services
Education
Master of Science - Strategic Leadership
Mountain State University
Beckley, West Virginia05.2011
Bachelor of Science - Criminal Justice Administration
John Jay College of Criminal Justice
New York, NY12.2007
Associate of Science - Business Administration
Monroe College
Bronx, NY12.2000
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Critical thinking
- Community outreach
- Performance tracking
- Individualized counseling
- Report writing
Professional Licenses Certifications
- State of Florida Class C License (Private Investigator)
- State of Florida 214 license (Life Insurance & Annuities)
- State of Florida 240 license (Accident & Health)
- Active State of Florida Appointed Notary Public
- LEOSA (Statewide Firearms Certification)
- CPR/AED/First-Aid Certification- National CPR Foundation
Phone
cell, 786-389-1358
Timeline
Case Manager
Centerstone
03.2024 - Current
Dependency Case Manager
ChildNet
01.2024 - 08.2024
Security Specialist
School Board of Broward County
11.2023 - 01.2024
Claims Adjuster
Assurant
05.2023 - 11.2023
SIU Field Investigator
Insight Service Group
12.2021 - 11.2024
Security Operations Manager
ARDENT Protection
07.2021 - 02.2023
Special Investigations Unit- (Part Time)
Command Investigations
05.2021 - 04.2022
Security Consultant (Weekend/Contract)
Artistic Dance Exchange (A.D.E.)
03.2021 - 03.2025
Campus Security Manager
School Board of Broward County
07.2020 - 05.2021
Security Specialist
School Board of Broward County
01.2020 - 07.2020
Certified Process Server/Investigations
Self Employed
04.2019 - 01.2020
Wage Enforcement Officer
S. F.L.M.C.C. (IBEW)
03.2018 - 04.2019
Contractor Licensing Investigator
Miami Dade County
07.2016 - 03.2018
Security Coordinator (Part-Time)
American Airlines
06.2016 - 06.2020
Primerica Financial Services- (Part-Time)
Independent Contractor
07.2015 - 06.2016
Police Officer/Detective
Miami Gardens Police Department
10.2008 - 07.2015
Police Officer
New York City Police Department
07.2002 - 10.2008
Master of Science - Strategic Leadership
Mountain State University
Bachelor of Science - Criminal Justice Administration
John Jay College of Criminal Justice
Associate of Science - Business Administration
Monroe College
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