Summary
Overview
Work History
Education
Skills
Timeline

Jessie Lindquist

Appleton,WI

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

VF Corperation
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Lead 4K Teacher

Saint Gabriel's Elementary School
01.2021 - 06.2022
  • Monitored use of technology, enhancing student learning and technological skills.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Rewarded student success by utilizing praise and positive reinforcement techniques.
  • Utilized various assessment strategies to evaluate student performance.
  • Promoted social and emotional learning by creating social activities and clubs.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Developed and implemented behavior management strategies for creation of ideal learning environment.

Lead 4K Teacher

Appleton Area School District
08.2018 - 01.2021
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Observed and assessed student performance and charted progress.
  • Assisted students by serving as advocate for children in school and community.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
  • Advanced learning techniques by using differentiated instruction strategies to accommodate student needs.

Key Holder

The Learning Shop
04.2019 - 11.2019
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Lead 4K Teacher/Preschool

ThedaCare Regional Medical Center
10.2008 - 06.2018
  • Planned educational opportunities based on children's interests.
  • Prepared pre-class materials.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Supervised student teachers to provide objective feedback.

Environmental Services

Lakeview Hospital
01.2007 - 10.2008
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned elevators, glass, and planters in public areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Education

Associate of Science - Business Management

Fox Valley Technical College, Appleton, WI
06.2024

Bachelor of Science - Early Childhood Education

University of Wisconsin-Stout, Menomonie, WI
06.2000

Associate of Applied Science - Child Developement

Fox Valley Technical College, Appleton, WI
06.1996

Skills

  • Microsoft Word
  • Customer Service
  • Microsoft PowerPoint
  • Active Listening
  • Behavioral Skills Development
  • Team Development
  • Typing Proficiency
  • Conflict Resolution
  • Office Equipment Proficiency
  • Activity Organization
  • Instructional Strategies
  • Student-Centered Learning

Timeline

Customer Service Representative - VF Corperation
06.2022 - Current
Lead 4K Teacher - Saint Gabriel's Elementary School
01.2021 - 06.2022
Key Holder - The Learning Shop
04.2019 - 11.2019
Lead 4K Teacher - Appleton Area School District
08.2018 - 01.2021
Lead 4K Teacher/Preschool - ThedaCare Regional Medical Center
10.2008 - 06.2018
Environmental Services - Lakeview Hospital
01.2007 - 10.2008
Fox Valley Technical College - Associate of Science, Business Management
University of Wisconsin-Stout - Bachelor of Science, Early Childhood Education
Fox Valley Technical College - Associate of Applied Science, Child Developement
Jessie Lindquist