Jessie Lloyd
Drakes Branch,VA
Summary
Dynamic Human Resources Assistant with extensive experience at the Virginia Department of Corrections, adept at payroll processing and maintaining confidential employee records. Recognized for exceptional communication skills and efficiency in transitioning to electronic filing systems, enhancing operational workflows while fostering positive employee relations. Proven ability to work independently and collaboratively in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Human Resources Assistant
Virginia Department of Corrections
Richmond, VA
03.2021 - Current
- Primary HR Contact for VADOC Probation and Parole Central Region while back up assistant for all Regions to ensure and maintain excellent communication and assistance for staff and co-workers.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Processed all new hires, transfers, separations and payroll changes and updates each pay period into Cardinal Database and other databases including the DOC electronic timekeeping system.
- Transitioned paper files to electronic filling system.
- Communication with new hires and transfers and separations to ensure completion of appropriate paperwork and recording information on human resources various databases.
- Completed documents to submit for payroll processing to ensure timely delivery of paychecks to employees. Resolve payroll issues and pay questions from employees.
- Managed confidential employee records, safeguarding personal and professional information.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
- Assisted as Interview Panelist.
- Maintained exceptional communication with coworkers, employees, and other local, state and federal agencies for employee transfers as well as with DHRM and Vita for various needs to assist with employee records.
- Provided support to the HR Officer and direct Supervisor by assisting in areas of FMLA, VSDP, workers compensation, recruitment, records management, and performance management
Personnel Assistant
VADOC Nottoway Correctional Center
Burkeville, VA
07.2018 - 03.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted with on-boarding process of new hires including New Hire Orientation as well as processing separations. Conducted exit interviews and paperwork.
- Coordinated interviews for new hire and set up of panel, etc.
- Ensured employees were informed of various education and training with Federal, State, DOC, DHRM and DOA policies and procedures.
- Maintained appropriate interactions within VADOC with inmates, coworkers, and outside visitors.
- Maintained exceptional communication with coworkers, employees, and other local, state and federal agencies for employee transfers as well as with DHRM and Vita for various needs to assist with employee records.
- Conducted pre-employment screening for new hires using the VCIN and Live Scan fingerprinting process and running quick background/license information.
- Assist with annual Driver's License checks to ensure valid driver's licenses are maintained for use of state vehicles.
- Answered and redirected incoming phone calls for office.
- Assisted with employee relations in meetings with employees and Warden or other supervisors as needed.
- Ensured payroll information was submitted timely and assisted with timekeeping (manual Excel system) as needed.
- Completed drug and alcohol screening for new hires, monthly random testing and suspicion testing as needed.
- Provided support to the HR Officer by assisting in areas of FMLA, VSDP, workers compensation, recruitment, records management, and performance management
Program Support Technician
VADOC Nottoway Correctional Center
Burkeville, VA
03.2018 - 07.2018
- Provided para-professional support to HR programs and operations at NCC by assisting in professional support areas relative to timekeeping, benefits programs, employee relations and recruitment.
- Served as timekeeper/leave coordinator for security staff by accurately posting and maintaining employee work and leave records.
- Provided support to the HR Officer by assisting in areas of FMLA, VSDP, workers compensation, recruitment, records management, and performance management.
Clerk of the Court
Supreme Court Of Virginia - Appomattox J&DR Court
Appomattox, VA
12.2016 - 11.2017
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Supported court operations by serving as a reliable point of contact for inquiries from members of the public or legal professionals.
- Ensured compliance with court policies and procedures, upholding the highest standards of professionalism in all interactions.
- Processed Emergency Protective Orders and Protective Orders immediately into VCIN/NCIC systems while working closely with the Local and surrounding jails and police departments and other federal, state and local agencies and law offices.
- Processed legal documentation accurately and efficiently, minimizing errors and preventing potential delays in case proceedings.
- Provided direct support to the sitting Judge.
- Assisted in the preparation of court orders to streamline judge''s decision-making processes during trials or hearings.
- Coordinated courtroom schedules for seamless case progression, minimizing delays and optimizing resource utilization.
- Acted as a liaison between judges'' chambers and attorneys'' offices for efficient scheduling coordination.
- Managed financial transactions related to fines or fees collection while adhering to established accounting guidelines.
- Maintained strict confidentiality with sensitive information, safeguarding the integrity of the judicial system.
- Contributed to a positive work environment through courteous interactions with colleagues, attorneys, litigants, and other stakeholders.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained office budgets from county and state for office updates, supplies and other needs.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Deputy Clerk of the Court
Supreme Court Of Virginia - Appomattox J&DR Court
Appomattox, VA
11.2014 - 12.2016
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Processed Emergency Protective Orders and Protective Orders immediately into VCIN/NCIC systems while working closely with the Local and surrounding jails and police departments and other federal, state and local agencies and law offices.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
Deputy Clerk of the Court
Supreme Court of Virginia - Halifax GD Court
Halifax, VA
10.2013 - 11.2014
- Communicated effectively with various parties including attorneys, law enforcement officers, and witnesses to ensure smooth court operations.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Performed routine data entry or document management.
- Worked closely with local law enforcement processing traffic summons submitted for upcoming hearings, etc.
Administrative and Office Specialist III
VA DMV - South Boston DMV Direct Call Center
South Boston, VA
05.2008 - 10.2013
- Possessed strong customer service focus in a call center environment.
- Used various computer information systems, databases, etc.
- Provided exceptional and professional customer service with ability to provide and effectively interpret, explain and apply complex statutes such as Motor Vehicle Code, and other laws, rules, regulations, policies and procedures.
- Worked in a fast-paced call center with the ability to work under pressure during peak workload periods.
- Maintained communication in a courteous, professional and tactful manner, both orally and in writing, with all levels of organizational personnel and a diverse customer population.
Deputy Clerk Treasurer
Charlotte County Treasurer's Office
Charlotte Court House, VA
08.2006 - 05.2008
- Processed invoices and payment for county and state taxes.
- Ensured compliance with local, state, and federal regulations through diligent recordkeeping and timely reporting.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Processed invoices and payment for county and state taxes.
- Maintained professional and courteous relationships with county residents, customers, and other local agencies.
- Processed bank deposits and sorting/processing mail.
- Processed garnishments for tax collections as well as DMV Stops.
Education
Some College (No Degree) - Administrative Support
Southside Virginia Community College
Keysville, VASkills
- Office Administration and Employee Relations
- Excellent administrative skills and support
- Familiarity with legal documents, Capias, warrants, summons, EPOs, etc
- Payroll processing
- Bank reconciliations and deposits
- Maintaining files (paper and electronic)
- Microsoft office and DocuSign
- Box filing system
- Who's Who Among Community Colleges
- Onboarding and New hire orientation
- Ability to work independently and as a team, in person and remotely
- Great proof reading and typing skills
Timeline
Human Resources Assistant
Virginia Department of Corrections
03.2021 - Current
Personnel Assistant
VADOC Nottoway Correctional Center
07.2018 - 03.2021
Program Support Technician
VADOC Nottoway Correctional Center
03.2018 - 07.2018
Clerk of the Court
Supreme Court Of Virginia - Appomattox J&DR Court
12.2016 - 11.2017
Deputy Clerk of the Court
Supreme Court Of Virginia - Appomattox J&DR Court
11.2014 - 12.2016
Deputy Clerk of the Court
Supreme Court of Virginia - Halifax GD Court
10.2013 - 11.2014
Administrative and Office Specialist III
VA DMV - South Boston DMV Direct Call Center
05.2008 - 10.2013
Deputy Clerk Treasurer
Charlotte County Treasurer's Office
08.2006 - 05.2008
Some College (No Degree) - Administrative Support
Southside Virginia Community College