Experienced with managing manufacturing operations and leading production teams to achieve optimal results. Utilizes strong leadership and problem-solving skills to enhance efficiency. Track record of implementing quality control measures and improving workflow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manufacturing Production Supervisor
Vent-line/Dexter Axle
04.2024 - Current
Resolved issues quickly to maintain productivity goals.
Established clear priorities and production quality standards.
Evaluated team member performance regularly to identify and resolve productivity concerns.
Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
Streamlined production workflows for increased throughput and reduced lead times with a focus on continuous improvement initiatives.
Collaborated with cross-functional teams such as engineering, quality assurance, and logistics to troubleshoot problems and implement effective solutions for process improvements.
Coordinated with other departments to maintain smooth and efficient product flow.
Contributed to workforce planning efforts by accurately forecasting staffing needs based on historical trends and projected future demand.
Managed team of 31 production associates, overseeing productive production processes and meeting all deadlines.
Cultivated professional working relationships with peers and supervisors.
Customer Service Representative
Carelinc Medical Equipment
03.2024 - 04.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Production Scheduler
Aquatic Bath
11.2023 - 02.2024
Company Overview: Production Scheduler for fast paced bath tub company
Inventory/ scrap management
Part of the management team
Production Scheduler for fast paced bath tub company
Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
Reduced lead times with the implementation of efficient scheduling strategies.
Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
Production Scheduler, Vent Dept.
Dexter Ventline and Doors
02.2016 - 11.2023
Company Overview: Vent-line by Dexter has allowed me to learn and grow
I began working as a production operator; first in the vent, range hood and bath fan department
I then transferred to the door department where I learned the operations there and became a group leader over the core department
Here I managed 15+ employees and machines
I then transitioned into the production scheduler position
Vent-line by Dexter has allowed me to learn and grow
Education
Diploma -
Goshen High School
Goshen, IN
01.1996
Skills
Manufacturing processes
Operations management
Machine operation
Kaizen principles
Workforce planning
Standard operating procedures
Environmental awareness
Production planning
Production scheduling
Waste reduction
Cost reduction
ISO standards
Cross-functional teamwork
Continuous improvement
Training and mentoring
Production management
Workflow optimization
Assembly and production
Quality control
Production targets
Schedule management
Process documentation
Priority management
Additionalinformation - Skillsandabilities
Scheduling production needs and requirements
Balancing customer demands and employee availability
Reporting labor transactions
Logging scrap entries
Providing any assistance needed by the production supervisor
Experienced in company intranet, internet, Microsoft Excel, Windows, TCM, and Tap systems among others