Jessie Maldonado
Orlando,FL
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated and efficient individual with three-year background handling food and drink preparation, managing cleanliness and sanitation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Taco Bell
Orlando, Florida
02.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Chicken Salad Chick
Orlando, Florida
12.2018 - 02.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided exceptional customer experience by maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Cashiering, cash handling and maintaining neat and balanced drawers.
- Displayed leadership by providing coaching,training and assisted with on boarding of new team members.
Education
Nursing Assistant Certification -
Gabriel Health Institute
Orlando, FLHigh School Diploma -
Lake Nona High School
Orlando, FLSkills
- Staff education and training
- Money handling abilities
- Food preparation and safety
- Stocking and replenishing
- Cleaning techniques
- Customer interaction
- POS Systems and Ordering Platforms
- Time Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- High School Diploma
- Certified Nursing Assistant
- CPR Certified
Timeline
Customer Service Representative
Taco Bell
02.2021 - 03.2022
Customer Service Representative
Chicken Salad Chick
12.2018 - 02.2021
Nursing Assistant Certification -
Gabriel Health Institute
High School Diploma -
Lake Nona High School
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