Jessie Marshall
Telecommunications
Iowa Colony,TX
Summary
Results- driven and highly motivated business professional with over 15 years of experience in delivering exceptional customer service. Proven track record of developing and executing process improvements with successfully marketing strategies that have increased brand visibility and revenue. Exceptional communication and leadership skills, with a strong ability to collaborate effectively with cross-functional teams. Eager to leverage my expertise to drive innovation and growth within a company as a strategic partner and business professional.
Overview
16
16
years of professional experience
Work History
Senior Premise Technician
AT&T
01.2016 - Current
- Installed, configured, and repaired U-verse/fiber products, cat5, cat3, coax wiring, and wall jacks, ensuring proper functionality
- Educated customers on features and functionalities, addressing inquiries and concerns
- Create and implement process improvements
Senior Route Service Representative
Aramark Uniform Services
07.2014 - 01.2016
- Established strong customer relationships and provided exceptional service, ensuring accurate merchandise delivery
- Resolved customer issues promptly and promoted service agreement renewals, achieving 97.8% accuracy in data entry
- Accurately recorded and documented all transactions, deliveries, and pickups for inventory and billing purposes
Lead Pest Control Technician
Orkin Pest Control
09.2013 - 06.2014
- Managed service routes and communicated effectively with customers, achieving a 98% customer satisfaction rate
- Cross-sold additional services to boost revenue and customer satisfaction
Senior Service Courier
LabCorp of America
04.2009 - 09.2013
- Efficiently transported documents and specimens while maintaining excellent customer relations
- Managed driver and vehicle logs for accurate reporting
- Provided comprehensive training for new hires
Education
High School -
Jesse Jones High School
Skills
- Software Testing
- Operating Systems
- VoIP
- Software Troubleshooting
- Microsoft Office
- Attention to detail
- Time management
- Analytical
- Computer proficiency with a wide range of applications
References
Available upon request.
Timeline
Senior Premise Technician
AT&T
01.2016 - Current
Senior Route Service Representative
Aramark Uniform Services
07.2014 - 01.2016
Lead Pest Control Technician
Orkin Pest Control
09.2013 - 06.2014
Senior Service Courier
LabCorp of America
04.2009 - 09.2013
High School -
Jesse Jones High School