Jessie Martinez
San Marcos,TX
Summary
With 9+ years of team leadership experience, I consistently deliver exceptional results and exceed expectations. A creative and motivated leader, I excel in utilizing strong design and planning skills to accomplish complex projects. My expertise lies in teaching new concepts and implementing best practices for optimal team performance. Organized and dependable, I successfully manage multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
SSC Services For Education
08.2024 - Current
- Improved product functionality by analyzing user feedback and implementing necessary changes.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Supervisor
SSC Services For Education
11.2021 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
SSC Services For Education
12.2018 - 11.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Custodian
SSC Services For Education
11.2016 - 12.2018
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
Custodian
SSC Services For Education
04.2015 - 11.2016
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
GED -
San Marcos High School
06.2013
Skills
- Training and mentoring
- Goal-Oriented
- Project Management
- Expectation setting
- Inventory Control
- Inspection
- Team Leadership
- Customer Service
- Professional and Courteous
- Performance reviewing
Certification
- HIPO Program 2023
- Driving course 2023
Timeline
Quality Assurance Specialist
SSC Services For Education
08.2024 - Current
Supervisor
SSC Services For Education
11.2021 - 08.2024
Assistant Manager
SSC Services For Education
12.2018 - 11.2021
Lead Custodian
SSC Services For Education
11.2016 - 12.2018
Custodian
SSC Services For Education
04.2015 - 11.2016
- HIPO Program 2023
- Driving course 2023
GED -
San Marcos High School
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