Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Education and Training
Timeline
Generic

Jessie Martinez

Hialeah

Summary

Seeking full-time employment in customer service, HR, or management, where my skills and experience can be most effectively utilized, as well as learning new skills. Looking forward to working with a company that offers the opportunity for growth and advancement. Reliable secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant

JLL
Miami
02.2025 - Current
  • Managed database systems containing customer contact information.
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Facilitated communication between different departments within the organization.
  • Greeted visitors and provided general information about the company.
  • Processed invoices for payment using accounting software applications.
  • I worked with Yardi Voyager.
  • Review the Certificate of Insurance (COI) for vendors and office tenants.
  • Worked with Jones Software to upload the current certificate of insurance for our office tenants and vendors at the plaza.
  • Managed daily office operations and maintained the office supplies inventory, ensuring efficient workplace functionality.
  • Drove customer feedback to deliver information to management for corrective action.
  • Responded to customer issues to provide immediate resolution, and improve retention.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Activated key fobs for new employees and for the whole plaza office tenants.
  • Worked closely with the Accounting Department, Assistant General Manager, Senior General Manager, Director of Security, Retail & Events Marketing Manager, Engineering, and the IT Department.
  • Worked with Prism Software, assigning work orders for office tenants. Sending blast emails to all office tenants, retail, and all employees at the plaza in Coral Gables.
  • Completed day-to-day duties accurately and efficiently.
  • Communicating with vendors and janitorial staff, making sure all needs at the Plaza in Coral Gables were met.

Secretary to the Owner

Environmental Air Group LLC.
Hialeah
12.2022 - 02.2024
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Coordinated with department heads to ensure compliance with corporate policies and procedures.
  • Conducted exit interviews to identify reasons for employee termination or resignation.

Assistant Property Manager

Storquest Self Storage
12.2020 - 11.2022
  • Maintain facility up to company standards
  • Answering inbound calls and represent the company in a professional businesslike manner
  • Outbound collection calls
  • Work with our rental software Yardi
  • Assist customers with account information
  • Create reservations for potential customers and follow up
  • Controlling monthly facility budget
  • Deliver 100% customer service
  • Have achieved occupancy from 90% to 97%
  • Do rentals and sell insurance protection plan for new customers
  • Do daily walk thru and lock checks
  • Checking reports
  • Daily, weekly and monthly cleaning the facility
  • Problem solver
  • Merchandise Inventory
  • Manage the entire facility
  • Worked with Storlogix software to monitor who comes in or out of the facility
  • Monitored cameras on a daily basis
  • Resolve customer issues, complaints and problems in a quick and efficient manner to maintain a high level of customer satisfaction with quality service
  • Control cash transactions.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.

Quality Control

Best Canvas
05.2018 - 03.2020
  • Inspect Equipment prior to start up shift, or changeovers or when handling off for the next shift
  • Complete periodic line checks to determine compliance with product specifications
  • Monitor product line settings and document checks and issues found on canvas
  • Responsible to inspect the Acrylic, Aluminum and Canvas Department
  • Check shipments for a wide variety of factors to ensure compliance
  • Evaluate discarded products and recommend disposal measures
  • Responsible to inspect every mployees work to ensure quality Assurance
  • Do reports at the end of the day on a daily basis.

Production Team Lead/ Quality Assurance

Bulletline LLC.
12.2012 - 02.2018
  • Team lead for a printing company for promotional advertisement
  • Responsible to oversee the flow of work on the production floor
  • Balanced labor in the production department to the demand of each individual
  • Responsible to supervise for effectiveness, quality standards of the production area
  • Monitored individual performance, provided appropriate feedback, encouragement and discipline, when necessary, in order to facilitate department improvements
  • Provided technical support when always needed with IT Department and positive encouragement to the staff
  • Responsible to inspect HP printing machines and OKI machines every morning
  • Train new and existing staff in order to be proficient in all areas of packing and unpacking and work order printing
  • Performed other cross functional tasks as assigned by Manager
  • Knowledge of computers and relevant software applications
  • Do reports at the end of the shift to keep track of work and production flow.

Receptionist/ Customer Service

Bulletline LLC.
03.2007 - 12.2012
  • Performed various secretarial/clerical duties for a big promotion printing company with various promotional products such as pens, drink ware to bags etc
  • Performed documenting, photocopying, faxing, mailing, and organizing filing system
  • Answered telephones and transferred calls to appropriate staff members from a switchboard
  • Sorted and distributed incoming communication data, including faxes, letters and emails
  • Organized the scheduling of meetings, conferences, and events
  • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
  • Answered inbound calls, emails, and chat sessions
  • Responsible to submit orders for clients
  • Knowledge of computers and relevant software applications.

Education

Medical Certification - Medical Billing & Coding

ATI Technical School
Miami, FL
12.2009

High School Diploma -

South Florida International Academy High School
Hialeah, FL
12-2001

Skills

  • Medical terminology knowledge
  • Data entry
  • Bilingual
  • Supply ordering
  • Meeting coordination
  • Database Management
  • Office administration
  • Sales Support
  • Appointment scheduling
  • Customer service
  • Payroll Administration
  • Verbal and written communication
  • Filing Experience
  • Payroll processing
  • Administering payroll
  • Meeting support
  • Multi-line phone systems
  • Organization
  • Office staff leadership
  • Data Verification
  • Patient
  • Problem solver
  • Team player
  • Goal-oriented
  • Fast learner
  • Fast data entry keystrokes
  • Reliable
  • Planning and organizing
  • Creative
  • ADP Software
  • Yardi/ Rentals Software and Yardi Voyager Accounting Software

Certification

  • Notary Public Certified and Licensed by The State Of Florida and The National Notary Association / Since June 2023

References

References available upon request.

Languages

3,3

Education and Training

other

Timeline

Administrative Assistant

JLL
02.2025 - Current

Secretary to the Owner

Environmental Air Group LLC.
12.2022 - 02.2024

Assistant Property Manager

Storquest Self Storage
12.2020 - 11.2022

Quality Control

Best Canvas
05.2018 - 03.2020

Production Team Lead/ Quality Assurance

Bulletline LLC.
12.2012 - 02.2018

Receptionist/ Customer Service

Bulletline LLC.
03.2007 - 12.2012

Medical Certification - Medical Billing & Coding

ATI Technical School

High School Diploma -

South Florida International Academy High School

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