Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jessie Masiya

Rancho Cucamonga,CA

Summary

Compassionate professional with extensive experience in client assessments, care plan development, and crisis intervention. Committed to enhancing client well-being through effective communication and emotional support. Dedicated disability support worker with over four years of experience in providing emotional support and personal care but also a devoted mother that lives with disability family members. Skilled in developing tailored care plans and collaborating with multidisciplinary teams to ensure optimal client outcomes. Results-driven professional known for strong attention to detail and adherence to safety regulations. Experienced in managing client care, ensuring compliance with best practices, and fostering positive relationships with clients and families. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Mail Carrier

Post Office
Rancho Cucamonga, California
11.2021 - 12.2021
  • Operated postal delivery vehicles while adhering to safety regulations consistently.
  • Assisted other carriers with their routes as needed during peak periods.
  • Sorted mail to be delivered according to route and customer address.
  • Ensured compliance with federal laws related to privacy protection.
  • Organized parcels into appropriate size containers for transport.
  • Provided assistance in sorting large volumes of mail at post office facility.
  • Handled undeliverable mail in accordance with established procedures.
  • Conducted regular check-ins with supervisors throughout the day.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Operated a vehicle in accordance with safety regulations.

Volunteer

Presbyterian
Upland, California
07.2009 - 12.2019
  • Coordinated community outreach programs to engage local residents effectively.
  • Assisted in organizing fundraising events to support various charitable initiatives.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Provided assistance to staff in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Gathered opinions and support from grassroots supporters to solidify group position.

voluteer

Merced City School District
Rancho Cucamonga, California
08.2015 - 06.2016
  • Supported school events by coordinating logistics and volunteer efforts.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Disability Support Worker

Dungarvin
Mishawaka, Indiana
11.2005 - 02.2008
  • Assisted individuals with daily living activities and personal care needs.
  • Supported clients in developing social skills and community engagement.
  • Maintained a safe and clean environment for clients and staff.
  • Documented client progress and communicated observations to the team.
  • Facilitated recreational activities to enhance client well-being and interaction.
  • Provided emotional support to clients during challenging situations.
  • Adhered to safety protocols and procedures in all care activities.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Encouraged independence by teaching skills needed for everyday life.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained records of services provided, client progress, and goals achieved.
  • Administered medication according to doctor's orders and monitored side effects.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Developed strategies to help individuals cope with their disability.
  • Organized recreational and educational activities for clients according to individual needs.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Improved resident and staff engagement through group activities.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Created detailed and individualized plans to best support patients.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Administered medication to patients according to strict schedules.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Collaborated with other professionals to assess client needs.
  • Documented services and collected required data for evaluation.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Educated clients on options to assist in making informed decisions.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Supervised other workers and caregivers providing services to clients.
  • Advocated for clients to resolve medical or personal crises.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Organized support groups to help families understand and support client or patient.
  • Planned and coordinated discharge from care facility to patient's home.
  • Provided information to access financial assistance, legal aid or housing.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Advised on policy development and assisted in community program implementation.

HHA

Healthcare Staffing Inc.
South Bend, Indiana
01.2002 - 02.2008
  • Assisted clients with daily living activities and personal hygiene.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications as directed by healthcare professionals.
  • Maintained a clean and safe environment for clients in their homes.
  • Documented client care and reported changes to nursing staff promptly.
  • Followed care plans developed by healthcare teams accurately and consistently.
  • Communicated effectively with clients and families regarding care needs.
  • Supported mobility assistance using proper safety techniques during transfers.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Improved patient outlook and daily living through compassionate care.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Assisted in ambulation and exercise routines for clients.
  • Documented care provided and submitted notes to supervisor.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Recognized emergency situations and implemented appropriate procedures.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Tracked and reported clients' progress based on observations and conversations.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Educated patients and families on health care needs, conditions, and options.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Cared for disabled children or children with sick or disabled parents.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.

Group Home Supervisor

AWS
South Bend, Indiana
01.2002 - 02.2008
  • Supervised daily operations of group home activities and staff assignments.
  • Coordinated care plans for residents, ensuring individual needs were met.
  • Trained new staff on policies, procedures, and resident care techniques.
  • Facilitated communication between families, staff, and external service providers.
  • Implemented safety protocols to maintain a secure environment for residents.
  • Monitored resident progress and reported changes to the management team.
  • Organized community engagement activities to promote socialization among residents.
  • Evaluated staff performance and provided constructive feedback for improvement.
  • Ensured that all equipment is functioning properly according to safety standards set forth by the state regulations.
  • Monitored staff performance to ensure compliance with regulations and standards.
  • Participated in case reviews with multidisciplinary teams to discuss resident's progress or any changes needed in their treatment plan.
  • Evaluated job performance of direct care workers providing feedback on strengths and weaknesses when necessary.
  • Assisted in developing individual service plans which addressed the goals of each resident.
  • Worked closely with the clinical team to develop treatment plans for each resident based on diagnosis.
  • Conducted training sessions for new employees on group home policies, protocols, and procedures.
  • Developed and implemented policies, procedures and objectives for group home.
  • Supervised daily activities of residents to ensure safety and well-being.
  • Responded promptly to emergency situations using appropriate problem solving techniques.
  • Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
  • Provided crisis intervention when necessary by following established protocol.
  • Organized recreational activities for residents according to their individual needs and interests.
  • Coordinated with other departments such as social services, medical teams, and community organizations to provide optimal care for residents.
  • Provided guidance and support to staff in handling challenging situations with residents.
  • Coordinated transportation arrangements for medical appointments or other outings as needed.
  • Created monthly schedules for staff members ensuring adequate coverage at all times.
  • Inspected living areas regularly for cleanliness and maintenance issues.
  • Maintained accurate records of resident progress reports, incident reports, medication administration logs.
  • Reviewed incident reports prepared by staff members related to any behavioral issues or incidents involving residents.
  • Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
  • Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
  • Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
  • Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Collaborated with treating psychiatrist to develop individual service plans for each resident.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.
  • Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
  • Coordinated community activities to promote social skills and community participation.
  • Initiated resident transfers to other programs to better meet needs.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
  • Established positive therapeutic relationships with residents by planning and activities in home and community.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Consulted with staff on resolution of complex service issues.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Researched and analyzed community needs to determine program directions and goals.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Provided hands-on and proactive leadership to community services staff.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Implemented and evaluated staff, volunteer or training programs.
  • Directed activities of professional and technical staff members and volunteers.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Represented organizations in relations with governmental and media institutions.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Disability Caretaker

Mentor Network
South Bend, Indiana
11.2002 - 12.2004
  • Assisted individuals with daily living activities and personal care needs.
  • Developed and implemented care plans tailored to each client's requirements.
  • Maintained a safe and clean environment for clients at all times.
  • Communicated effectively with families regarding client progress and needs.
  • Monitored client behavior and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care services.
  • Attended training sessions to stay updated on best practices in disability care.
  • Encouraged client participation in therapeutic activities designed to improve physical strength and mobility.
  • Implemented safety precautions while assisting clients with mobility issues in order to prevent injury or falls.
  • Facilitated communication between clients and family members by providing emotional support when needed.
  • Transported clients to medical appointments or recreational activities using wheelchair accessible vehicles.
  • Provided personal care services such as toileting, eating, transferring from bed to wheelchair.
  • Maintained records of client care including daily logs, progress notes, incident reports.
  • Assisted clients in developing independent living skills such as meal preparation, housekeeping, and budgeting.
  • Administered medications according to prescribed instructions and documented dosage information accurately.
  • Provided instruction on how to use adaptive equipment correctly such as wheelchairs or walkers.
  • Promoted independence among disabled individuals through encouraging them to perform tasks independently whenever possible.
  • Assisted in creating an atmosphere conducive for learning by implementing teaching methods appropriate for persons with disabilities.
  • Developed behavior management strategies tailored to each individual client's needs while promoting positive reinforcement techniques.
  • Observed the behavior of clients for signs of distress or discomfort and communicated this information promptly with supervisors.
  • Collaborated with other healthcare professionals such as doctors or nurses in order to provide comprehensive care plans for clients.
  • Monitored client's health condition on a regular basis and reported any changes to the supervisor.
  • Conducted assessments of client's abilities and limitations in order to develop effective care plans that address their individual needs.
  • Educated families about available community resources that can help meet the needs of the disabled person.
  • Performed light housekeeping duties such as dusting furniture or vacuuming floors in order to maintain a safe environment for clients.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Contributed to case reviews of client status and progress.

Team Leader

Burger King
South Bend, Indiana
11.2001 - 11.2004
  • Supervised daily operations and ensured team adherence to standards.
  • Trained new staff on food preparation and customer service techniques.
  • Coordinated shift schedules to optimize workforce efficiency and coverage.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Maintained cleanliness and organization of the kitchen and dining areas.
  • Monitored inventory levels and placed orders for necessary supplies.
  • Implemented training programs to enhance staff performance and service quality.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Conducted regular performance reviews to assess individual team member progress.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained daily inventory to facilitate successful material distribution.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

CNA

Regency Nursing Home
South Bend, Indiana
11.2002 - 01.2004
  • Assisted residents with daily living activities and personal hygiene needs.
  • Maintained cleanliness and organization of resident rooms and common areas.
  • Provided emotional support and companionship to enhance resident well-being.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care activities accurately in electronic health records system.
  • Educated residents and families on proper health practices and care routines.
  • Ensured compliance with safety protocols during all caregiving tasks.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collected specimens from patients for laboratory testing purposes.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Volunteer

CCAP
Mzimba, Malawi
01.1992 - 11.2001
  • Coordinated community outreach programs to engage local residents effectively.
  • Assisted in organizing fundraising events to support various charitable initiatives.
  • Collaborated with diverse volunteers to enhance service delivery in community projects.
  • Conducted training sessions for new volunteers on organizational policies and procedures.
  • Managed inventory of supplies needed for community service activities and events.
  • Facilitated communication between stakeholders to ensure program alignment and support.
  • Developed promotional materials to raise awareness about volunteer opportunities available.
  • Supported administrative tasks, including scheduling meetings and maintaining records efficiently.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Organized and maintained records of volunteer hours and donations.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Maintained accurate records and documented client data in company databases.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Gathered opinions and support from grassroots supporters to solidify group position.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Education

GED -

South Bend Community School Corporation Adult Edu
South Bend, IN
05-2008

Skills

  • Mail sorting
  • Vehicle operation
  • Client assessments
  • Medication administration
  • Care plan development
  • Patient care
  • Community engagement
  • Team collaboration
  • Client advocacy
  • Emotional support
  • Crisis intervention
  • Effective communication
  • Attention to detail
  • Problem solving
  • Staff training
  • Planning
  • Organization and time management
  • Basic Training & Development
  • Good Telephone Etiquette
  • Group Networking communication
  • Flexible and adaptable
  • Supervision and leadership
  • Analytical and critical thinking
  • Customer relations
  • Basic[Equipment] operation
  • basic Computer skills
  • Cultural awareness
  • Friendly, positive attitude
  • Collaboration
  • Excellent communication
  • Multitasking
  • Analytical
  • basic MS office
  • Maintain

Accomplishments

  • Rewarded a trip because of being a great leader and dedicated.

References

References available upon request.

Timeline

Mail Carrier

Post Office
11.2021 - 12.2021

voluteer

Merced City School District
08.2015 - 06.2016

Volunteer

Presbyterian
07.2009 - 12.2019

Disability Support Worker

Dungarvin
11.2005 - 02.2008

Disability Caretaker

Mentor Network
11.2002 - 12.2004

CNA

Regency Nursing Home
11.2002 - 01.2004

HHA

Healthcare Staffing Inc.
01.2002 - 02.2008

Group Home Supervisor

AWS
01.2002 - 02.2008

Team Leader

Burger King
11.2001 - 11.2004

Volunteer

CCAP
01.1992 - 11.2001

GED -

South Bend Community School Corporation Adult Edu

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Jessie Masiya