Jessie Mateleska

- Maintained composure and professionalism while effectively managing high-pressure situations during busy periods or unexpected influxes at the restaurant.
- Oversaw multiple tasks concurrently, efficiently prioritizing responsibilities to optimize productivity.
- Welcomed guests and delivered exceptional customer service.
- Worked closely with kitchen staff to ensure order accuracy, significantly reducing errors and customer complaints.

- Reduced wait times and increased the expectations for customers to return.

- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

- Ensured compliance with health and safety regulations during food handling and delivery.

- Welcomed customers with genuine warmth to deliver outstanding service.
- Cleared tables between courses and efficiently managed the loading and unloading of trays to enhance workflow.
- Leveraged strong multitasking skills to effectively oversee various responsibilities, ensuring seamless service during busy meal periods.
- Sustained a clean and orderly dining environment by regularly sweeping floors, sanitizing surfaces, and disposing of waste.

- Ensured the integrity of the cash drawer by maintaining accurate records throughout each shift.
- Addressed customer inquiries and delivered outstanding service, garnering positive feedback from patrons.
- Improved customer satisfaction by facilitating prompt and precise cash transactions.
- Optimized the checkout process to enhance efficiency and minimize wait times.

- Attended to all customer complaints with respect and took the proper diligence to ensure customer satisfaction.

- Exhibited exceptional multitasking abilities by effectively managing several tables concurrently while maintaining high service quality.
- Delivered food and beverages with promptness, emphasizing attentive and responsive service to customer needs.
- Utilized the POS system to efficiently process orders, manage invoices, and address complimentary items.
- Partnered with colleagues during peak shifts to ensure smooth operations and enhance overall guest satisfaction.

- Bussed and reset tables to keep dining room and work areas clean.