Jessie May
St. John's Health
Durango,CO
24
years of professional experience
Detail-oriented Health Information Management professional with over 20 years of experience in coding, charge auditing, and revenue integrity. Proven ability to accurately enter, review, and audit patient charges across inpatient, outpatient, and ancillary services, ensuring compliance with clinical documentation and regulatory standards. Experienced with ICD, CPT, HCPCS coding, chart audits, and revenue cycle processes, with a strong focus on accuracy, efficiency, and data integrity.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
HIM Manager
14 Years- Directed all Health Information Management operations, including coding, release of information, document management, chart completion, and statistical reporting.
- Supervised HIM department staff, conducted annual performance evaluations, provided ongoing coaching, mentoring, and professional development.
- Managed departmental budgeting, staffing resources, productivity monitoring, and strategic planning initiatives.
- Coordinated internal compliance reviews, coding audits, monitoring activities, and departmental process improvement initiatives.
- Ensured compliance with DNV accreditation standards, Medicare and Medicaid regulations, HIPAA requirements, and state and federal healthcare regulations.
- Developed and maintained departmental policies, procedures, workflows, and compliance documentation.
- Served as organizational subject matter expert regarding:
- Coding and reimbursement
- Release of Information
- Records retention
- Regulatory compliance
- Information management standards
- Presented audit findings, compliance reviews, and recommendations to Administration and Executive Leadership.
- Acted as liaison between Administration, Medical Staff, Revenue Cycle, Information Systems, Clinical Departments, and external regulatory agencies.
- Audited medical records to support accurate documentation, coding, reimbursement, and maximum billing opportunities.
- Managed medico-legal issues, record security systems, chart completion standards, and physician documentation compliance.
- Led process improvement initiatives that enhanced productivity, quality, compliance, and operational effectiveness.
Coder Health Information II
10 Years- Accurately coded inpatient, outpatient, and emergency department records using ICD-9-CM, CPT-4, and HCPCS.
- Verified physician documentation and ensured proper DRG and APC assignment.
- Conducted concurrent coding and assisted in resolving documentation and charge discrepancies.
- Participated in coding education, performance improvement initiatives, and cross-training programs.
Education
Bachelor of Arts - Psychology
Skills
Charge entry and audit (Perioperative
Surgical
Anesthesia
Emergency
Inpatient
Ancillary)
Chart auditing and documentation review
ICD-10-CM
CPT-4
HCPCS coding
Revenue cycle and compliance knowledge
Statistical reporting and data compilation
Attention to detail and accuracy
Collaboration with clinical and business office teams
Cerner experience and Microsoft Office proficiency
Customer service
Time management
Decision-making
Timeline
HIM Manager
St. John's Health
01.2012 - 01.2026Read More
Coder Health Information II
St. John's Health
01.2002 - 01.2012Read More
Fort Lewis College
Bachelor of Arts from Psychology
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