Summary
Overview
Work History
Education
Skills
Timeline
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Jessie McCannon

Peoria,Az

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Payment Operations Specialist

Upgrade INC.
03.2022 - Current
  • Working closely with the internal teams to provide backend solutions and insight on Spectrum as well as team processes.
  • Assisting with processing the backend of fraud closers along with high level backend investigation
  • Execute payment and system processes with a high degree of accuracy
  • Assist the business with account adjustments, corrections, and other payment-related tasks
  • Process daily reconciliation against payments posted verse cash received
  • Support new product rollouts and new operational initiatives, including contributing to the development of their defined processes and procedures
  • Review processes on an ongoing basis to maximize operational efficiency.


Amazon Ability Analyst

The Hartford Insurance Group
06.2019 - 03.2022
  • Managing claims processing in a fast paced environment with high workload volume
  • Provides clients with detailed information regarding their benefits
  • Analyzing policy information, medical information, financial and legal information
  • Help create a smooth,pleasant, efficient and proactive claims experience
  • Locating and explaining proper policy language
  • Calculating wages
  • Coordinating and creating materials for meetings and training.

Workforce Management Analyst

Safelite AutoGlass, Chandler
11.2018 - 06.2019
  • Provides associates with work life balance
  • Help create a smooth workflow by creating ways to cut AHT(average handling time)
  • Forecasting volume.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.

Payroll Analyst

Safelite AutoGlass, Chandler
05.2018 - 11.2018
  • Utilizing Kronos and Avaya to execute and manage reporting
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.

Customer Service Representative

Safelite AutoGlass, Chandler
07.2016 - 05.2018
  • Taking inbound and outbound calls involving glass claims through insurance companies
  • Addressing any questions or concerns while demonstrating empathy and understanding during stressful situations.Actively listened to customers needs , handled concerns quickly while demonstrating empathy and understanding during stressful situations.

Supervisor & Trainer

Freddy's Frozen Custard & Steakburgers, Tempe
01.2014 - 05.2016
  • Training new employees on various tasks and positions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelors in Public Administration -

Northern Arizona University, Flagstaff

Associates of the Arts -

Mesa Community College, Mesa

Skills

  • Excellent Communication
  • Organization
  • Time Management
  • Adaptability
  • Flexibility
  • Net Working
  • Investigative Research
  • Cross-Functional Team Collaboration
  • Empathy
  • Payment Management

Timeline

Payment Operations Specialist

Upgrade INC.
03.2022 - Current

Amazon Ability Analyst

The Hartford Insurance Group
06.2019 - 03.2022

Workforce Management Analyst

Safelite AutoGlass, Chandler
11.2018 - 06.2019

Payroll Analyst

Safelite AutoGlass, Chandler
05.2018 - 11.2018

Customer Service Representative

Safelite AutoGlass, Chandler
07.2016 - 05.2018

Supervisor & Trainer

Freddy's Frozen Custard & Steakburgers, Tempe
01.2014 - 05.2016

Bachelors in Public Administration -

Northern Arizona University, Flagstaff

Associates of the Arts -

Mesa Community College, Mesa

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Jessie McCannon