Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jessie McNair

Greensboro

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Nursing Secretary

Moses Cone Hospital
Greensboro
10.2008 - 04.2024
  • Ordered office supplies and managed inventory levels.
  • Processed incoming mail and distributed it accordingly.
  • Transported specimens to laboratory for testing purposes.
  • Initiated new patient registration forms and collected required documentation.
  • Assisted nursing staff with administrative tasks such as filing and scanning documents.
  • Prepared patient charts for medical staff review prior to appointments.
  • Scanned documents into the electronic health record system ensuring all information is accurately captured.
  • Scheduled tests and treatments for patients according to doctor's instructions.
  • Assisted in managing patient flow within the clinic by coordinating room assignments for nurses.
  • Greeted and directed visitors, patients, and physicians in a professional manner.
  • Answered phones, took messages, and responded to inquiries from patients or family members.
  • Printed reports for clinical staff upon request.
  • Maintained records of patient visits and scheduled follow-up appointments.
  • Updated patient demographics in the database at each visit.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Ordered and maintained supply inventory for medical office.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Unit Secretary

Northeast Medical Center
Gainesville
09.2000 - 10.2008
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Managed the front desk area ensuring neatness at all times.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Organized laboratory specimens for pick-up by courier service.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Compiled reports on daily activities for review by supervisor.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Distributed incoming mail throughout the hospital in a timely manner.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Managed unit call reception and routed calls to correct department.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Retrieved physicians' paperwork, including lab test requests.
  • Managed confidential information with discretion and in accordance with HIPAA guidelines.
  • Facilitated timely execution of lab tests and medication refills.
  • Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
  • Assisted in patient admission and discharge processes, ensuring smooth transitions.
  • Supported the orientation of new staff by providing guidance on unit procedures and documentation.
  • Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Compiled physical and digital documents, charts, and reports.
  • Maintained a clean and organized front desk and reception area.
  • Entered patient information into hospital databases with attention to detail and accuracy.
  • Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
  • Monitored and ordered office and medical supplies to maintain inventory levels.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
  • Scheduled patient tests, procedures, and follow-up appointments.
  • Assisted nursing staff with administrative tasks to support patient care.
  • Communicated with management to facilitate efficient unit operation.
  • Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
  • Utilized hospital information systems for data entry and retrieval.
  • Compiled and filed medical reports, charts, and correspondence.
  • Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Interviewed patients to complete case histories and intake forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ordered and maintained supply inventory for medical office.

Education

Early Childhood Education - Teacher Certificate

Guilford Technical Community College
Jamestown, NC
05-2025

High School Diploma -

T Wingate Andrews
High Point, NC
06-1980

Skills

  • Early childhood education
  • Classroom management
  • Curriculum development
  • Lesson planning
  • Child development
  • Communication skills
  • Interpersonal skills
  • Problem solving
  • Team collaboration
  • Patient confidentiality maintenance
  • HIPAA compliance
  • Professional telephone etiquette
  • Strong organizational skills
  • Medical terminology proficiency
  • Resourcefulness and initiative
  • Medical records management

Accomplishments

  • I received the Nursing Excellence Award in 2022 at Moses Cone Hospital.

Certification

  • I graduated from GTCC and received my Teacher's Certificate in Early Childhood Education on 5/15/25

References

References available upon request.

Timeline

Nursing Secretary

Moses Cone Hospital
10.2008 - 04.2024

Unit Secretary

Northeast Medical Center
09.2000 - 10.2008

Early Childhood Education - Teacher Certificate

Guilford Technical Community College

High School Diploma -

T Wingate Andrews

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