JESSIE MERCADO
Weehawken
Summary
Experienced associate with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Over 10 years of shipping, customer service and leadership experience.
Overview
8
8
years of professional experience
Work History
Warehouse Supervisor
Alfred Dunner Inc
10.2022 - 05.2023
- Inbound and Outbound Calling, Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Operated forklifts or other equipment to load and unload.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing
- Tracked inventory levels, handling aspects of shipping and receiving and kept records
- Supervised warehouse operations by managing employees during shifts.
Shipping and Receiving Clerk
Copperstate Bolt and Nut
09.2019 - 09.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Built strong relationships with customers and vendors through excellent customer service.
Warehouse Manager
FMW Fasteners
07.2015 - 09.2019
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets
- Supervised activities of workers engaged in receiving, storing and shipping products or materials
- Resolved product or service problems by clarifying customer complaints and determining optimal solutions.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
Associate of Science - Business Relations And Communication
Glendale Community College
Glendale, AZ05.2025
High School Diploma -
Atascocita High School
Humble, TX05.2005
Skills
- Excel/Powerpoint/Word experience
- Customer Service
- Material Handling
- Phone and Email Communication
- Forklift Operation
- Critical Thinking
- Dependable and Responsible
- Data Entry
- Flexible and Adaptable
- Shipping and receiving
Timeline
Warehouse Supervisor
Alfred Dunner Inc
10.2022 - 05.2023
Shipping and Receiving Clerk
Copperstate Bolt and Nut
09.2019 - 09.2021
Warehouse Manager
FMW Fasteners
07.2015 - 09.2019
Associate of Science - Business Relations And Communication
Glendale Community College
High School Diploma -
Atascocita High School
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