Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Mickle

Los Angeles,CA

Summary

Dedicated hospitality industry professional with demonstrated strengths in customer service, time management and creativity. Good at troubleshooting unforeseen problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Seeking position in a fast paced, fun environment with multiple opportunities for learning and advancement.

Overview

14
14
years of professional experience

Work History

Front Desk Agent

Wilshire Motel
03.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Implemented marketing and promotional initiatives to increase occupancy.

Server

Breakfast At Salt's And Cure
08.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Delivery Driver

Napa Auto Parts
07.2021 - 12.2021
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed payments by accepting cash, checks and credit card payments.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Maintained safe driving habits to protect property and general public on roadways.

Courier Runner

Virgin Couriers
09.2020 - 03.2021
  • Worked directly with dispatcher for additional pick-up assignments Observed all traffic laws and safety protocols and maintained clean driving record.
  • Evaluated traffic patterns, alternative routes, and weather conditions to plan navigation.
  • Completed daily transport schedule within established margins and maintained meticulous records.
  • Utilized handheld electronic device to manage daily delivery and pick-up data.
  • Recorded information such as items received and delivered and recipients' responses to messages.
  • Maintained accurate records, including customer signatures and delivery payments.
  • Unloaded and sorted items collected along delivery routes.
  • Supported efficient medical operations by delivering and picking
    up records, specimens and medications.
  • Avoided delays by keeping vehicle well-maintained and properly
    fueled.

Manager

KFC/ Long John Silvers
06.2009 - 10.2019
  • Opened/Closed restaurant.
  • Organized training for new team members and routine
    retraining for established employees to keep all associates
    operating consistently.
  • Counted the safe.
  • Demonstrated safety procedures and monitored compliance to
    protect staff and general public.
  • Covered daily business requirements with well-organized
    schedule and properly delegated assignments.
  • Took deposits to bank.
  • Handled biweekly scheduling for employees.
  • Calculated store inventory and entered into the computer.
  • Managed daily workloads by organizing effective schedules and
    delegating tasks.
  • Interacted with customers, while handling complaints or any
    other customer concerns.

Sales Associate

Staples
07.2014 - 01.2015
  • Promptly unloaded and stocked Staples products and furniture.
  • Manned register and handled customer transactions.
  • Helped customers navigate store, complete sales, and process
    returns.
  • Assisted in customer complaints and any other customer service
    needs.
  • Located hard-to-find items for customers, checking sister stores
    and other businesses to satisfy unique needs.
  • Resolved concerns using strong communication and conflict
    management skills combined with expert sales abilities.
  • Developed customer base by connecting with over [Number]
    customers per day.
  • Created memorable customer experiences by offering
    personalized sales support.
  • Cleared out older stock regularly, assisting with clearance
    markdowns and special sales promotions.
  • Answered customers' questions about products, prices, and
    availability.
  • Satisfied customers through efficient payment processing and
    delivery coordination.

Education

Bachelor of Integrated Studies - Business, Communications, English

University of North Texas
Denton, TX
12.2018

Skills

Writing

Decision Making

Computer skills

Customer Service Engagement

Cash handling

Quick thinking

Conflict resolution

Creativity

Courier training

Team leadership

Friendly

Task delegation

Customer Service Delivery

Driving

Handling Inventory

Multitasking

Navigation

Organizing

Sales
Scheduling
Nigh-fluent in Spanish

Employee training

Unique

Well-organized

  • Employee Retention
  • Guest Services
  • Checking Guests In and Out
  • Corporate Branding
  • Concierge Services
  • Serve Guests
  • Customer Service
  • Office Management
  • Transaction Processing
  • Word Processing
  • Inventory Oversight
  • Front Desk Management

Timeline

Front Desk Agent

Wilshire Motel
03.2023 - Current

Server

Breakfast At Salt's And Cure
08.2022 - 10.2022

Delivery Driver

Napa Auto Parts
07.2021 - 12.2021

Courier Runner

Virgin Couriers
09.2020 - 03.2021

Sales Associate

Staples
07.2014 - 01.2015

Manager

KFC/ Long John Silvers
06.2009 - 10.2019

Bachelor of Integrated Studies - Business, Communications, English

University of North Texas

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Jessie Mickle