Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessie Mines

Leesburg

Summary

Dynamic Office Manager with extensive experience at Northeast Texas Oncologic & Reconstructive Surgery, excelling in office operations and patient scheduling. Proven ability to enhance efficiency through policy implementation and staff supervision. Adept at budget administration and conflict resolution, fostering a collaborative environment that supports exceptional patient care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Northeast Texas Oncologic & Reconstructive Surgery
Mt. Pleasant
10.2013 - 07.2025
  • Managed daily office operations for a leading oncologic and reconstructive surgery practice.
  • Coordinated patient scheduling to ensure efficient appointment flow and resource allocation.
  • Supervised administrative staff, fostering a collaborative and productive work environment.
  • Implemented office policies and procedures to enhance operational efficiency and compliance.
  • Maintained medical records systems in accordance with privacy regulations and best practices.
  • Assisted in budgeting processes, tracking expenses, and managing office supplies inventory.
  • Liaised with healthcare providers to facilitate communication and support patient care initiatives.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained confidential records relating to personnel matters.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

LVN Surgical Oncology Office

Northeast Texas Oncologic & Reconstrutive Surgery
Mt. Pleasant
10.2013 - 12.2021
  • Administered medications and monitored patient responses per care plans.
  • Assisted healthcare team in daily patient assessments and documentation.
  • Provided wound care and assisted with personal hygiene tasks for patients.
  • Educated patients and families on post-treatment care and medication management.
  • Coordinated with physicians to implement effective treatment plans for patients.
  • Recorded vital signs and communicated changes to the nursing staff promptly.
  • Trained new nursing staff on procedures, policies, and patient care techniques.
  • Observed changes in patient conditions and reported any unusual findings to supervising physician or registered nurse.
  • Implemented infection control measures per facility policy.
  • Coordinated care provided by other healthcare professionals involved in patient's care plan.
  • Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Utilized medical instruments safely and effectively while providing direct care to patients.
  • Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Provided emotional support to family members during difficult times.
  • Participated in continuing education programs to maintain licensure requirements.
  • Evaluated patient responses to treatments; documented assessments in medical record system.
  • Instructed patients on proper self-care techniques after discharge from hospital or clinic.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
  • Interviewed patients to obtain medical history.
  • Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Collaborated with healthcare team to develop and implement patient care plans.
  • Facilitated communication between patients, families, and healthcare professionals.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Answered patients' calls to determine how to assist.
  • Provided pre- and post-operative nursing care.
  • Performed triage to maximum team productivity and effectiveness.
  • Collaborated with healthcare team to develop individualized care plans for patients.

Education

Vocational - Nursing

Northeast Texas Community College
Mount Pleasant, TX
08-2008

Skills

  • Office operations
  • Patient scheduling
  • Medical records management
  • Budget administration
  • Staff supervision
  • Customer relationship management
  • Time management
  • Compliance auditing
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Staff hiring
  • Conflict management
  • Business administration
  • Scheduling
  • Billing
  • Supply management
  • Documentation and control
  • Policy implementation
  • Customer service
  • Office administration
  • Staff management
  • Credit and collections
  • Scheduling and calendar management
  • Relationship building
  • Regulatory compliance
  • Account reconciliation
  • Office management
  • Banking operations
  • Document management
  • Payroll and budgeting

Certification

  • Medical Coding

Timeline

Office Manager

Northeast Texas Oncologic & Reconstructive Surgery
10.2013 - 07.2025

LVN Surgical Oncology Office

Northeast Texas Oncologic & Reconstrutive Surgery
10.2013 - 12.2021

Vocational - Nursing

Northeast Texas Community College

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