Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Molitoriz

Reading,PA

Summary

Results-driven customer service supervisor accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors. Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced customer service associate bringing 7+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Dependable Customer Service Supervisor proficient in team and operational leadership. Enthusiastic about supporting business success. Offering demonstrated leadership skills and proficiency in effective assignment distribution. Adaptable individual. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

Wawa Inc.
Douglassville, PA
09.2015 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.

Cafeteria Worker

Exeter Township School District
St. Lawrence, PA
01.2019 - 06.2019
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Prepared ingredients and recipe components ahead of time.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.

Customer Service Associate

Sam's Club
Reading, PA
10.2013 - 11.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Laborer

Gage Personnel
Reading, PA
02.2013 - 07.2013
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Operated equipment such as fork trucks and skidders.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
  • Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Directed traffic away from hazardous locations to protect team members and general public.

Server/Hostess

Logan's Roadhouse
Hamburg, PA
01.2011 - 02.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees by [Action].

Education

High School Diploma -

Exeter Twp Senior High School
Reading, PA
06.2009

Skills

  • Performance Evaluations
  • Time Management
  • Investigation Support
  • Shrinkage Prevention
  • Issue Resolution
  • Positive and Constructive Feedback
  • Team Management
  • Corrective Actions
  • Verbal and Written Communication
  • Staff Training
  • Continuous Improvements
  • Handling Escalations
  • Maintaining Clean Work Areas
  • Work Prioritization
  • Policy Enforcement
  • New Hire Training
  • Job Assignments
  • Inventory Merchandising
  • Delegation and Work Assignment
  • Employee Motivation
  • POS Inventory System Operation
  • Friendly and Relatable
  • Supervising Employees
  • Leadership

Timeline

Cafeteria Worker

Exeter Township School District
01.2019 - 06.2019

Customer Service Supervisor

Wawa Inc.
09.2015 - Current

Customer Service Associate

Sam's Club
10.2013 - 11.2015

Laborer

Gage Personnel
02.2013 - 07.2013

Server/Hostess

Logan's Roadhouse
01.2011 - 02.2013

High School Diploma -

Exeter Twp Senior High School

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Jessie Molitoriz