Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessie Munoz

Jourdanton

Summary

Dynamic Shop Manager at Iron Pro with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in employee motivation and strategic planning, I successfully implemented sales strategies that boosted revenue and fostered a collaborative team environment, ensuring compliance with health and safety standards.

Overview

23
23
years of professional experience

Work History

Shop Manager

Iron Pro
06.2023 - 08.2025
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Developed new promotional campaigns to attract new customers.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Resolved customer complaints with effective solutions, maintaining positive store reputation.
  • Implemented safety protocols, ensuring secure environment for both staff and customers.

Supervisor

WW Wood Products Inc.
09.2021 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Floor Hand

Arrow Drilling
09.2008 - 12.2010
  • Aided in pipe handling tasks, such as lifting, moving, and connecting pipes during drilling operations.
  • Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
  • Carried out general manual labor activities to aid site productivity.
  • Assisted in rig-up and rig-down procedures, ensuring timely project completion.
  • Contributed to safe working conditions by adhering to safety protocols and regulations at all times.
  • Showcased strong physical stamina throughout long shifts while remaining alert and focused on completing assigned tasks efficiently.
  • Enhanced drilling efficiency by maintaining and repairing equipment as needed.
  • Maintained clean, organized, hazard-free work areas for optimized site safety.
  • Monitored shaker and mud tank operations.
  • Completed job tasks accurately under challenging weather conditions, demonstrating adaptability and resilience.
  • Provided assistance in assembly and disassembly of drilling rig and equipment.
  • Ensured smooth operations by performing routine maintenance on drilling equipment and machinery.
  • Selected appropriate pumps, valves and associated equipment for productive drilling operations.
  • Executed daily operations quickly and accurately, achieving productivity targets.
  • Performed minor repairs on drilling equipment and tools to limit operational disruptions.
  • Increased operational efficiency by assisting in the assembly and disassembly of drilling rig components.
  • Monitored drilling progress, promptly reporting any issues or concerns to supervisors for immediate resolution.
  • Observed drilling progress and reported anomalies for prompt resolution.
  • Verified job safety analysis (JSA) and correctness of obtained permits prior to starting new jobs.
  • Promoted a clean work environment by regularly organizing tools and materials on the drill floor.
  • Reduced downtime with proactive troubleshooting of mechanical issues and swift repairs.
  • Collaborated with drilling team to complete projects within deadlines and budget constraints.
  • Loaded, unloaded and stored supplies and materials in secure, orderly systems.
  • Supported drilling team members, fostering a collaborative work environment for increased productivity.
  • Demonstrated familiarity with industry standards through adherence to company policies during daily tasks.
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Implemented safety training recommendations from management while also contributing ideas for improvement based on experience.
  • Maintained open lines of communication with colleagues and supervisors, fostering a strong team dynamic for successful project execution.
  • Provided essential support during emergency situations, reacting quickly to minimize risk while prioritizing crew safety.
  • Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
  • Led preventive maintenance activity on drilling rigs and equipment to limit downtime.
  • Operated down-hole tools safely and responsibly, limiting risk.
  • Focused on preventive maintenance measures that contributed to longer-lasting equipment life spans.
  • Streamlined inventory management for drilling supplies, ensuring availability.
  • Prepared drilling sites with correct equipment and materials for productive operations.

Shift Supervisor

Modern Product
05.2005 - 06.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Oversaw loading and unloading of packages in warehouse.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coordinated project workflows for departments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Roustabout Hand

Beck Bros
06.2002 - 06.2004
  • Optimized workflow efficiency through active collaboration with other departments such as mud logging, cementing, or wireline services teams.
  • Assisted roughnecks with tasks and supplied with equipment.
  • Repaired surface machinery and performed period equipment inspections.
  • Erected derricks by bolting together various materials.
  • Assisted in rig maintenance and repair, extending equipment life and reducing downtime.
  • Safeguarded environmental compliance through proper waste management practices during drilling operations.
  • Demonstrated adaptability by seamlessly transitioning between various roustabout tasks as needed, keeping projects on schedule and within budget.
  • Participated in ongoing training sessions, enhancing job skills and overall knowledge of industry best practices.
  • Ensured a safe working environment by adhering to safety protocols and promptly reporting potential hazards.
  • Ensured operational readiness of rig floor equipment, conducting thorough pre-shift inspections before commencing work.
  • Assisted in rig set up and tear down, enabling faster project completion times.
  • Enhanced team efficiency by streamlining work processes and ensuring timely completion of tasks.
  • Contributed to a positive work culture by fostering open communication among team members and addressing conflicts professionally.
  • Provided reliable support during emergency situations, executing proper emergency response procedures in a timely manner.
  • Contributed to accident-free operations through strict adherence to safety guidelines and proper use of personal protective equipment.
  • Boosted productivity by collaborating with fellow crew members to complete tasks quickly and efficiently.
  • Expedited material handling processes, ensuring tools and supplies were readily available when needed.
  • Facilitated rigging up/down procedures for efficient transitions between job sites or projects.
  • Promoted a culture of continuous improvement within the roustabout team, regularly discussing ways to improve work processes and efficiency.
  • Reduced equipment malfunctions by performing regular inspections and preventative maintenance checks.
  • Supported drilling operations, performing various manual labor tasks as required for smooth operation.
  • Improved workplace organization by maintaining clean and clutter-free workspaces on the rig site.
  • Maintained and repaired production equipment and pipelines to support efficient operations.
  • Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
  • Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
  • Connected and disconnected pipes, pumps and other production equipment to support functionality.
  • Assisted with rigging and installation of production equipment, pumps and pipes.
  • Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
  • Performed diverse manual labor tasks, digging trenches and laying pipes with superior physical endurance.
  • Monitored production equipment and pipelines to identify and repair any issues or faults.
  • Inspected and tested equipment and pipelines for signs of wear and tear or obstruction.
  • Supervised and coordinated daily workflows and delegated roustabout tasks.
  • Monitored production levels and adjusted equipment and pipelines to minimize downtime.
  • Operated and maintained compressors and blending systems in accordance with requirements.
  • Unloaded and loaded supplies and equipment from tankers, barges and supply boats.

Education

High School Diploma - N/A

San Antonio Leadership Academy
San Antonio, TX
07.2024

Skills

  • Customer service and relations
  • Employee management and motivation
  • Health and safety compliance
  • Invoicing and billing
  • Task delegation and scheduling
  • Inventory management strategies
  • Decision-making skills
  • Teamwork and collaboration
  • Operations management expertise
  • Leadership effectiveness
  • Training program management
  • Strategic planning initiatives
  • Relationship building techniques

Languages

Spanish
Native or Bilingual

Timeline

Shop Manager

Iron Pro
06.2023 - 08.2025

Supervisor

WW Wood Products Inc.
09.2021 - 06.2023

Floor Hand

Arrow Drilling
09.2008 - 12.2010

Shift Supervisor

Modern Product
05.2005 - 06.2006

Roustabout Hand

Beck Bros
06.2002 - 06.2004

High School Diploma - N/A

San Antonio Leadership Academy

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