Jessie Nelson
Holly Springs,NC
Summary
Dynamic sales professional with a proven track record at Redfin, excelling in customer service and contract negotiation. Adept at lead generation and problem-solving, I have successfully completed 311 property deals, consistently enhancing client satisfaction through effective communication and teamwork. Committed to driving results and fostering positive relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Representative
Berco Jewelry
Chicago, Illinois
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
Acquisition Specialist
Redfin
09.2021 - 11.2022
- Lead property acquisitions, acting as the foremost customer contact through to closing
- Gather useful data concerning property, using this information to respond to procedural questions
- Coordinate inspections, photography and offer delivery procedures; also handle contracts, addendums and amendments in a manner conducive to customer service excellence
- Garner positive customer reviews, with 311 deals completed to date
- Oversee all facets of vendor recruiting and management; also guide training efforts and develop company processes
Associate Agent
Redfin
03.2017 - 09.2021
- Engage buyers in both physical and virtual property tours; also confer with Photographers and lead Matter Port scans for virtual walk-throughs of all listings
- Perform in-person inspections and operate as a stand-in for closings during Agent absences
- Help Lead Agents facilitate pick-up/drop-off for DD/EM checks; handle lock box installation and removal as well
Business Owner
The Valley Motel
08.2001 - 12.2016
- Interact with customers and staff to guarantee smooth, positive experiences.
- Performing nightly audits and bookkeeping tasks.
- Ensure all tasks are completed, and collaborate effectively as a team member.
- Oversee that all tasks are completed, and work as a team player.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed daily operations and ensured smooth guest check-in and check-out processes.
- Oversaw maintenance and cleanliness of motel facilities and guest rooms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Owner
Valley Nails
11.2001 - 04.2016
Education
Real Estate - Real Estate
CE Shop
12.2021
Real Estate - Real Estate
JY Monk
12.2017
Associate of Arts - Health/Health Care Administration/Management
University of Phoenix
12.2012
Associate's Degree - Nail Technician/Specialist and Manicurist
Cosmetology Training Center
12.1994
Skills
- Customer Service
- Lead generation
- Contract negotiation
- Problem solving
- Prospecting and telemarketing
- Objection handling
- Expense reporting
- Territory sales
- Records management
- Administration
- Acquisitions
- Teamwork
- Sales consultation
- CRM proficiency
- B2B and B2C sales
- Interpersonal communication skills
- Time Management
- Upselling and cross selling
- Real Estate
- Cash Management
- Attention to Detail
- Operations Coordination
Certification
• Tennessee Real Estate License, Tennessee Real Estate Comm, 10/01/21, 10/01/23, 363949
• Georgia Real Estate License, Georgia Real Estate Commission, 10/01/21, 10/01/25, 417977
• North Carolina Real Estate License, NORTH CAROLINA ASSOCIATION OF REALTORS INC, 01/01/17, 06/01/26, 294452
• Georgia Real Estate License, Georgia Real Estate Commission, 10/01/21, 10/01/25, 417977
• North Carolina Real Estate License, NORTH CAROLINA ASSOCIATION OF REALTORS INC, 01/01/17, 06/01/26, 294452
Timeline
Sales Representative
Berco Jewelry
02.2024 - Current
Acquisition Specialist
Redfin
09.2021 - 11.2022
Associate Agent
Redfin
03.2017 - 09.2021
Business Owner
Valley Nails
11.2001 - 04.2016
Business Owner
The Valley Motel
08.2001 - 12.2016
Real Estate - Real Estate
CE Shop
Real Estate - Real Estate
JY Monk
Associate of Arts - Health/Health Care Administration/Management
University of Phoenix
Associate's Degree - Nail Technician/Specialist and Manicurist
Cosmetology Training Center