Summary
Overview
Work History
Education
Skills
Timeline
Generic
JESSIE NGAMWONG

JESSIE NGAMWONG

Las Vegas,NV

Summary

Dynamic server specializing in Japanese cuisine and wine pairing, developed at Sushi Nakazawa. Over 15 years of experience in the restaurant industry, consistently enhancing guest experiences through exceptional service and attention to detail, contributing to Michelin star recognition. Strong leadership and communication skills promote team collaboration and elevate dining standards.

Overview

16
16
years of professional experience

Work History

Server

Sushi Nakazawa
Washington, DC
01.2019 - 02.2021
  • Implemented omakase concept aligned with Sushi Nakazawa standards, enhancing gourmet offerings for Michelin star recognition.
  • Shared extensive knowledge of certified fish and gourmet menu items to elevate guest dining experience.
  • Managed coursed dish orders and sake/wine pairings, adhering to corporate brand service style.
  • Delivered flawless service and meticulous attention to detail, contributing to Michelin star achievement.

Server

Sushi Taro
Washington, DC
06.2018 - 03.2020
  • Contributed to restaurant's Michelin star achievement through flawless service and meticulous attention to detail.
  • Executed menu presentations while sharing expertise on certified fish and gourmet items.
  • Partnered with team members to deliver exceptional food and beverage service to guests.
  • Ensured positive guest experiences, fostering likelihood of return visits.

Server

Nobu
Washington , DC
05.2019 - 01.2020
  • Executed menu concept for Nobu brand presentation, showcasing expertise in certified fish and gourmet items.
  • Recommended tailored menu items based on customer preferences, enhancing dining experiences.
  • Supervised training for new hires, resulting in improved team performance.
  • Achieved 100% scoring during Secret Shopper evaluations, reflecting high service standards.
  • Ensured guest satisfaction to promote return visits and loyalty.

Server

Sake Rum
Washington, DC
06.2018 - 06.2019
  • Utilized extensive knowledge of wine, sake, and cocktails to recommend pairings for dinner.
  • Served guests in high-volume environment while efficiently managing time for optimal experiences.
  • Cultivated repeat business by establishing relationships and remembering customer preferences.

Senior Server

Raku
Bethesda, MD
06.2014 - 06.2018
  • Executed menu presentations while demonstrating expertise in certified fish and gourmet items.
  • Supervised training for new hires, enhancing overall team performance.

Senior Server

Sushi Ko
Washington, DC
06.2005 - 06.2013
  • Enhanced customer loyalty by leading team and attracting valued clientele.
  • Delivered exceptional, rapid service to ensure guest satisfaction.
  • Recommended menu selections while addressing inquiries and resolving issues promptly.

Education

MBA - Financial Management

Southeastern University
Washington, DC
06.2000

BCA - Broadcasting

St. John University
Bangkok, Thailand
04.1996

Skills

  • Japanese cuisine expertise
  • Wine and sake knowledge
  • Leadership and organization
  • Cash handling and credit processing
  • Team collaboration
  • POS system proficiency
  • Effective communication
  • Marketing and sales strategies
  • Customer service excellence
  • Attention to detail
  • Time management
  • Problem solving
  • Multitasking
  • Fine dining service
  • Menu presentation
  • Wine pairing

Timeline

Server

Nobu
05.2019 - 01.2020

Server

Sushi Nakazawa
01.2019 - 02.2021

Server

Sushi Taro
06.2018 - 03.2020

Server

Sake Rum
06.2018 - 06.2019

Senior Server

Raku
06.2014 - 06.2018

Senior Server

Sushi Ko
06.2005 - 06.2013

MBA - Financial Management

Southeastern University

BCA - Broadcasting

St. John University

Similar Profiles

CREATE PROFILE