Jessie Norling
Escondido,CA
Summary
Reputable Technician 5.5 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Im a reliable Technician with undeniable troubleshooting, customer service and analytics abilities. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook
Copper Kings Burgers
San Marcos, CA
10.2023 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Communicated effectively with other staff members regarding orders and menu changes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Inspected equipment for cleanliness prior to use every shift.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Service Manager
JavaTechPros
Oceanside, CA
11.2018 - 01.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Maintained accurate records of all tasks completed by the team.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Analyzed data collected during testing to determine root cause of failure.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Disassembled and repaired damaged sections and fabricated replacements.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Used bolts, rivets and screws to fasten parts.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Inspected and validated repairs before delivery.
- Utilized hand tools and epoxy to safely splice cables.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Barista, Barista Trainer
Starbucks
Escondido, CA
07.2015 - 07.2019
- Inspected coffee brewing equipment to ensure proper functioning.
- Maintained a clean and well-stocked work area throughout shifts.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Received payments from customers and returned correct change when necessary.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
Dishwasher
Phil's Bbq
San Marcos, CA
07.2015 - 02.2016
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
Barista, Cashier
Target
Escondido, CA
10.2014 - 07.2015
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Demonstrated knowledge of product features and benefits to customers.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
Education
Some College (No Degree) - Business
Modesto Junior College
Modesto, CASkills
- Ingredient Inspection
- Server Communication
- Inventory Management
- Portioning
- Food Presentation
- Kitchen Operations
- Cost Control
- Quality Control
- Equipment Repair
- Component Replacement
- Customer Service
- System Troubleshooting
- Equipment Maintenance
- Program Support
- Project Management
- Preventive Maintenance
- Routine Inspections
- Mechanical Knowledge
- Manufacturing Processes
- Customer Interaction
- Electrical Repair
- Plumbing Fixture Installation
- Drainage Systems Repair
- Plumbing
- Troubleshooting
- Emergency Response
- Plumbing Repairs
- Hand and Power Tools
- System Testing
- Estimate Preparation
- Strategic Planning
- Operations Management
- Performance Management
- Schedule Preparation
- Cross-Functional Teamwork
- Staff Training and Development
- Complex Problem-Solving
- Performance Evaluations
- Team Leadership
- Negotiation
- Time Management
- Professional Appearance
- Strong Work Ethic
- Order Management
- Calibrating Instruments
- Valve Rebuilding
- Adjusting Chemical Levels
- Water Purification Systems
- Documentation Skills
Certification
- Franke Certified
- Mastrena 1 &2 Certified
- Rancilio Certified
- Bunn Certified
- Electrolux Professical Certified
Timeline
Line Cook
Copper Kings Burgers
10.2023 - Current
Service Manager
JavaTechPros
11.2018 - 01.2024
Barista, Barista Trainer
Starbucks
07.2015 - 07.2019
Dishwasher
Phil's Bbq
07.2015 - 02.2016
Barista, Cashier
Target
10.2014 - 07.2015
Some College (No Degree) - Business
Modesto Junior College