Jessie Paradis
New Britain
Summary
Dynamic and resourceful professional with a diverse background in customer service and administrative roles. Known for exceptional organizational and communication skills, I thrive in fast-paced environments, ensuring both efficiency and high-quality service. My experience ranges from coordinating events and managing administrative tasks to delivering top-notch customer experiences in various settings. Passionate about creating positive interactions, I excel in roles that demand attention to detail, problem-solving, and proactive customer engagement. Eager to bring my versatile skill set to a team that values dedication and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
01.2024 - 07.2025
- Actively listened to customers
- Handled concerns quickly
- Escalated major issues to supervisor
- Documented and detailed calls and complaints using call center's CRM database
Event Coordinator and Administrative Assistant
Gamer's Guild CT
06.2020 - 01.2024
- Coordinate and schedule appointments, working closely with event planners on dates, meetings, and event details
- Manage incoming calls and emails, providing exceptional customer service and support
- Facilitate communication and set up meetings for management, ensuring effective coordination of activities and events
- Play a key role in organizing and streamlining administrative processes
Customer Service Representative
CareCentrix
05.2018 - 06.2020
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times
- Documented customer interactions and transactions for accurate, up-to-date records
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Representative
Faneuil Incorporated
09.2013 - 05.2018
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
- Stayed calm under pressure to and successfully dealt with difficult situations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction
Education
High school or equivalent -
New Britain Adult Education
New Britain, CT01.2016
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Project Management
- Data Entry
- Conflict Resolution
- Time Management
- Computer Proficiency
- Multitasking
Certification
Driver's License
Timeline
Customer Service Representative
Conduent
01.2024 - 07.2025
Event Coordinator and Administrative Assistant
Gamer's Guild CT
06.2020 - 01.2024
Customer Service Representative
CareCentrix
05.2018 - 06.2020
Customer Service Representative
Faneuil Incorporated
09.2013 - 05.2018
High school or equivalent -
New Britain Adult Education
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