Jessica Pool

Delivered exceptional customer service, resulting in numerous positive reviews and repeat business.

• Demonstrated strong communication skills with diverse clientele and colleagues, fostering an inclusive environment.
• Organized racks and shelves to enhance store visual appeal and effectively promote merchandise.
• Handled incoming inquiries via phone or email, providing prompt and professional service.
• Assisted in inventory management through regular counts and timely restocking of merchandise.
• Managed cash transactions accurately, ensuring balanced registers at the end of each shift.
• Checked pricing, scanned items, applied discounts, and printed receipts to complete sales efficiently.
• Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns to management.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.