Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Jessie Ramone

Jessie Ramone

Copy Editor
Lebanon,VA

Summary

Meticulous grammarian looking to transition from business consulting to copy editing, with the goal of putting impeccable proofreading skills to work. Firm grasp on style and syntax, with the ability to cater to various audiences. Deadline-driven, collaborative, and hard-working.

Overview

7
7
years of professional experience

Work History

Senior Consultant

CGI Federal
Lebanon, VA
09.2017 - Current
  • Worked closely with accountants from the Department of Justice, helping them to navigate CGI's Momentum product as a Subject Matter Expert in IPAC (Intergovernmental Payments and Collections) and Government Invoicing (G-Invoicing).
  • Tested upgrades to software, new functionality, and defects.
  • Configured software to fit clients' business needs.
  • Wrote upgrade and test scripts.
  • Troubleshot issues by understanding problem, diagnosing root cause and introducing effective solutions.
  • Made use of SQL to analyze and update data.
  • Produced and edited user guides.
  • Wrote guidance for Tier 1 Help Desks.
  • Effectively communicated with software developers, federal employees, and other members of our support team.
  • Prioritized projects and tasks depending upon key milestones and deadline dates.

Benefits Program Specialist

Russell County Department Of Social Services
Lebanon, VA
05.2015 - 08.2017
  • Determined eligibility for various federal programs such as SNAP, Medicaid, and Energy Assistance.
  • Collected information pertinent to eligibility status via phone and in-person interviews.
  • Evaluated income and assets based on federal and state guidelines while maintaining client confidentiality.
  • Educated clientele on available programs.



Education

Bachelor of Arts - English

Radford University
Radford, VA

Skills

  • Proficient in Microsoft Office
  • Attention to detail
  • Excellent written and verbal communication
  • Creative Thinking
  • English Language Structure
  • Data Analysis
  • Critical Thinking
  • Grammar Comprehension
  • Information Gathering
  • Adobe Systems Software
  • Editing and Rewriting
  • Social Media Platforms
  • Proofreading and Editing
  • Business needs analysis
  • Time Management and Prioritization
  • Data Confidentiality

References

Available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The world is full of magical things patiently waiting for our wits to grow sharper.
Bertrand Russell

Timeline

Senior Consultant

CGI Federal
09.2017 - Current

Benefits Program Specialist

Russell County Department Of Social Services
05.2015 - 08.2017

Bachelor of Arts - English

Radford University

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Jessie RamoneCopy Editor